Sydney FM Director

2 weeks ago

Sydney, New South Wales, Australia JLL Full time

About JLL

JLL is a global leader in real estate and investment management. Our mission is to shape the future of real estate for a better world.

We empower our people to thrive, grow meaningful careers, and find a place where they belong. Whether you're an experienced professional or looking to apply your skills to a new industry, join our team and help shape a brighter way forward.

Our Values

We bring to life our vision of a brighter way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

The Role

We're seeking a Sydney FM Director to work closely with the APAC FM Lead and the Workplace Team for the Atlassian account. As FM Director, you'll be responsible for managing client workplaces for Australia-based sites, delivering a safe and compliant workplace, and anticipating client needs.

Key Responsibilities

  • Provide strategic Client Relationship Management by partnering with the JLL APAC FM Lead to deliver the account's IFM strategic operating plan.
  • Build and manage high-performing teams by leading by example, fostering a culture of continuous improvement, and adopting best practices.
  • Drive Operations & Compliance Performance by managing all client workplace experiences and facilities services activities for all JLL-managed properties in Australia.
  • Oversee continuous improvement initiatives, support account and departmental strategic planning, and manage communication between team and client contacts.
  • Deliver financial performance results by managing annual operations financial plans and expenses within approved budgets.
  • Proactively develop and manage the relationship with the Atlassian Workplace team to ensure service delivery expectations are exceeded.
  • Drive the annual plan to deliver high-quality results that exceed client expectations.
  • Undertake regular workplace inspections, recommend asset replacement/refurbishment works, and manage complaints related to service provider-managed functions.
  • Ensure compliance with all OH&S, environment, and risk management policies and procedures.

What We're Looking For

  • 6+ years of experience in facility and operations leadership, with responsibility for leading high-performing teams in a service environment.
  • Technical skills and experience in related trade, with advanced knowledge of Workplace Experience, Facilities Management industry best practices, and technical application.
  • Knowledge of commercial real estate, project management, and real estate finance fundamentals.
  • Significant experience with vendor performance management.
  • Accomplished leader with a successful track record of delivering operating plans through leading practices and rigorous performance standards.
  • Exemplary Client Relationship Management skills, managing up and down within a high-performing JLL and client organization.
  • Strong team builder, motivates, develops, and challenges team members to maximize their own and team's potential.

What You Can Expect

JLL is committed to equal opportunity and building an inclusive workplace. We celebrate diversity and welcome candidates from all backgrounds.

Location

On-site - Sydney, NSW

Salary Range

$120,000 - $180,000 per annum, depending on experience.

How to Apply

Please apply through our website, quoting job reference REQ391703. We're interested in getting to know you and what you bring to the table.

JLL Privacy Notice

JLL takes its responsibility to protect personal information seriously. We endeavour to keep your personal information secure and only keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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