Duty Manager

6 months ago

Sydney, Australia Marriott International Full time

Beware of the Moxy Crew - Moxy is all about creating cool, energetic, communal spaces with a “Crew” who helps guests have some fun. Being a Moxy Crew Member means more than just hooking guests up with extra towels. We’re looking for people who: Always think outside the box; Live in the now and know what’s next; and have high energy and a fearless do-it-yourself attitude. Our cool places need personalities, not staff. Join the Moxy Crew as a duty manager today

Are you up for this?

Manage day-to-day operations and ensure the quality and standards of the hotel are met 

Assist our fun hunters arriving and departing the hotel through the check in and departure process

Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties

Supervise crew staffing levels to ensure that guest service, operational needs and financial objectives are met focusing on attention to detail

Be a thoughtful and energetic leader by providing motivation and support to the team

Handle general enquiries, engaging and serving our guests with a playful and thoughtful approach

Be an expert on the hotel and the surrounding area, know it inside and out to enhance the experiences for our guests

Build and strengthen relationships with existing fun hunters to provide guests with stays that are very much out of the ordinary, enabling future booking 

Set the vibe by planning and executing team building activities so our crew feel’s part of Moxy's open and playful work environment 

Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals. 

About you:

Experience with OPERA property management system or similar 

Relevant experience in a similar managerial role 

Working rights in Australia 

Enthusiastic to escalate your career 

Self-motivated, driven and energized in a fast-paced environment 

Armed with smart solutions and a can-do attitude 

Our Perks: 

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

Opportunity to receive Employee Referral Incentives and get paid for working with your friend

Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Moxy Hotel's is part of Marriott International's Select Stays portfolio, which has committed to putting people first for 90+ years. Apply now 

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