Manager on Duty

2 months ago

Sydney, Australia Wilson Parking Australia 1992 Pty Ltd Full time

Manager on Duty

ABOUT WILSON:

Join Wilson Parking for more than just a job. You'll be part of Australia’s top Parking Operator, where we prioritize our people and customers, pushing industry boundaries with innovation. Whether it's pioneering online booking services or our award-winning app, we're committed to making parking seamless in every city.

Our pride lies in our technology, car parks, and exceptional service, but above all, in our inclusive team culture. Join us for comprehensive training, personal development plans, and the opportunity to thrive in one of Australia’s leading organizations.

ABOUT THE ROLE:

  • Location: Sydney, NSW 
  • Level 3 Car Park Award 
  • Permanent full-time: 5 days a week (including alternative weekend shifts), shifts 8 am - 5 pm or 9 am - 6 pm.
  • Casual: Standard hours are typically 3 pm - 8 pm, 3 days per week, with opportunities for additional shifts when available.

A career at Wilson Parking gives you more than just a position with Australia’s leading Parking Operator. By joining our team, you become part of an organisation that is focused on our people and customers, while continuing to push the parking boundaries with industry-leading innovation.

We are currently hiring 1 Manager on Duty (MOD) for our sites in NSW. This role works closely with the NSW Operations team to provide exceptional customer service in the field, maintain site safety, and conduct regular health checks on car park equipment to ensure optimal performance.

KEY RESPONSIBILITIES:

  • Conduct mobile patrols and complete equipment breakdown reports.
  • Perform site health checks, safety inspections, and event responses.
  • Provide high-level customer service and assist patrons professionally and courteously.
  • Ensure compliance with company policies, state, and federal legislative requirements across all sites.
  • Monitor traffic management, ensuring smooth flow and minimising issues.
  • Maintain operational continuity, troubleshoot equipment, and resolve technical faults (training provided).
  • Submit timely and accurate reports, including incident logs and service reports.
  • Drive safely and comply with Wilson’s vehicle safety standards.

ABOUT YOU:

  • Demonstrated customer service experience.
  • Ability to work autonomously and make independent decisions.
  • Exceptional conflict resolution and communication skills.
  • Drivers Licence and full working rights.
  • Availability to work Monday-Friday, with flexibility for weekend shifts.
  • Ability to troubleshoot machines (training will be provided).
  • Willingness to complete a National Police History Check.
  • Experience in a technical or car park operations role is a bonus.

If you are interested in these opportunities, click on apply and submit your resume today

At Wilson Parking, we are building a workforce that is representative of the community we protect. We welcome people from diverse backgrounds and are committed to supporting our Aboriginal and Torres Strait Islander Peoples with employment and career opportunities. We have an inclusive culture where innovation and teamwork are encouraged.

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