Duty Manager

6 months ago

Sydney, Australia UST Full time

UST Global is looking for Duty Manager to join our team in Sydney, Australia.

The role of a Duty Manager is essential for ensuring the continuity of IT services. The Duty Manager plays a crucial role in Incident Management and Service Operation processes.

The Duty Manager is a pivotal role in maintaining service quality and minimising disruptions in IT services. They act as a bridge between technical teams and management, ensuring that incidents are managed effectively, and that the IT organisation is responsive to the needs of the business.

**In this role you will**:

- Incident Management: The Duty Manager is responsible for overseeing and coordinating the resolution of major incidents. They ensure that the Incident Management process is followed effectively, aiming to restore normal service as quickly as possible, awareness of urgency to resolve.
- Availability: Monitoring and managing the availability of IT services, especially during non-standard hours. They may initiate actions to address service interruptions and outages.
- Communication: Maintaining clear and timely communication with stakeholders, including customers, technical teams, and senior management. They provide updates on incident status and resolution progress.
- Escalation: Identifying situations that require escalation to higher management or other teams, such as Problem Management or Change Management, to expedite resolution.
- Resource Coordination: Ensuring that the right resources (engineers, support teams, etc.) are available and engaged in resolving incidents, and managing their workload effectively.
- Documentation: Keeping accurate records of incidents, actions taken, and resolutions achieved. This includes ensuring that all incidents are documented in the ITSM (IT Service Management) system.
- Continuous Improvement: Identifying opportunities for process improvement within Incident Management and related processes. They contribute to post-incident reviews and lessons learned.
- On-Call Support: The Duty Manager may be part of an on-call rotation to address critical incidents that occur outside of regular business hours.
- Risk Management: Assessing and mitigating risks associated with ongoing incidents and making decisions to minimise business impact.

**To be successful in this role you will have**:

- Five or more years of experience in a similar role supporting 400 services in a 24/7 period.
- Experience in multi shored delivery teams and clients.
- Customer centric.
- Experience in process improvement.
- ITIL 3/4 Certification, ServiceNow Platform.

**Benefits & Perks**
- Flexible/hybrid working arrangements.
- Health insurance.
- Novated Car Lease.
- Access to UST Perks (Reward Gateway), which offers discounts across major retailers.

**Our commitment to Diversity, Equity and Inclusion**

Diversity and Inclusion are among the founding blocks of how UST as an organisation translates its values of Humility, Humanity, and Integrity into practice.

**About UST**

LI-BM

  • Store Manager

    5 months ago

    Sydney, Australia Hero Sushi Manager Full time

    Hero Sushi is an authentic sushi takeaway, restaurant located in Australia. We are looking for a full time manager. We are seeking someone who has experienced in sushi making, hospitality and reliable, punctual, outgoing. Someone who can work with nice smile and good attitude. Job description - Location: North Sydney-Chatswood area / Sydney CBD -...

  • Second Incharge Store Manager

    5 months ago

    Sydney, Australia Hero Sushi Manager Full time

    Hero Sushi is an authentic sushi takeaway, restaurant located in Australia. We are looking for a full time manager. We are seeking someone who has experienced in sushi making, hospitality and reliable, punctual, outgoing. Someone who can work with nice smile and good attitude. Job description - Location: SYDNEY NSW 2000 - Position: Full time - Second...

  • Duty Manager

    1 month ago

    Sydney, New South Wales, Australia Frontline Recruitment Full time

    Exciting Opportunity for a Duty ManagerWe are seeking a highly skilled and experienced Duty Manager to join our team at Frontline Recruitment. As a key member of our operations team, you will play a vital role in ensuring the smooth day-to-day running of our venues.Key Responsibilities:Support the General Manager in achieving financial targetsCarry out...

  • Duty Manager

    1 month ago

    Sydney, New South Wales, Australia Hilton Hotels Full time

    Job Title: Duty ManagerJob SummaryWe are seeking a highly skilled Duty Manager to join our team at Hilton Sydney. As a Duty Manager, you will be responsible for overseeing front office shift operations, supervising and leading a team of front office staff, and ensuring exceptional guest experiences.Key ResponsibilitiesSupervise and lead front office staff to...

  • Duty Manager

    2 months ago

    Sydney, Australia Hilton Full time

    Duty Manager **Job Purpose** As a Hilton Sydney Duty Manager you will be responsible for overseeing front office shift operations in our iconic 587 room hotel. This involves supervision and leadership of front office team members, assisting where required, dealing with guest complaints, relations, and responding to emergency situations. As part of a Duty...

  • Duty Manager

    6 months ago

    Sydney, Australia Hilton Full time

    Duty Manager **Job Purpose** As a Hilton Sydney Duty Manager you will be responsible for overseeing front office shift operations in our iconic 587 room hotel. This involves supervision and leadership of front office team members, assisting where required, dealing with guest complaints, relations, and responding to emergency situations. As part of a Duty...

  • Duty Manager

    2 months ago

    Sydney, Australia AccorHotel Full time

    **Company Description** The latest addition in the Accor portfolio, The Clarence Hotel Sydney, part of the Handwritten Collection, is opening soon with a buzz in its central Sydney CBD location near Wynyard, Pitt st Mall, Barangaroo and Darling Harbour. Clarence is in the funky part of town, where the buildings operate large business deals by day, and the...

  • Duty Manager

    6 months ago

    Sydney, Australia Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every...

  • Duty Manager

    6 months ago

    Sydney, Australia Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than...

  • Duty Manager

    5 months ago

    Sydney, Australia Hilton Hotels Full time

    JOB DESCRIPTIONJob Purpose  As a Hilton Sydney Duty Manager you will be responsible for overseeing front office shift operations in our iconic 587 room hotel. This involves supervision and leadership of front office team members, assisting where required, dealing with guest complaints, relations, and responding to emergency situations. As part...

  • Duty Manager

    6 months ago

    Sydney, Australia Wyndham Destinations Full time

    We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every...

  • Duty Manager

    6 months ago

    Sydney, Australia Hospoworld Resourcing Full time

    Career growth opportunities in a luxury hotel setting! - Mentorship and leadership development! - Competitive salary of $70k + super! This boutique hotel epitomizes luxury with modern design and personalized service. With 230 rooms and exclusive amenities, it's perfect for leisure and business travelers. We seek a Duty Manager to curate guest experiences...

  • Duty Manager

    6 months ago

    Sydney, Australia Travel + Leisure Co Full time

    We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every...

  • Duty Manager

    5 months ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 24089591 **Job Category** Rooms & Guest Services Operations **Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **AUTHENTICALLY YOU** Explore an exciting new career path at W Hotels where your authenticity is...

  • Manager on Duty

    2 weeks ago

    Sydney, Australia Wilson Parking Australia 1992 Pty Ltd Full time

    Manager on Duty ABOUT WILSON: Join Wilson Parking for more than just a job. You'll be part of Australia’s top Parking Operator, where we prioritize our people and customers, pushing industry boundaries with innovation. Whether it's pioneering online booking services or our award-winning app, we're committed to making parking seamless in every city. ...

  • Duty Manager

    5 months ago

    Sydney, Australia TFE Hotels Full time

    We’re looking for a people guru; think Gandhi meets Oprah. #justkidding, we know you’re so much more; although occasional peacemaker and professional problem-solver is certainly part of the job, and we guarantee everyone will want to talk to you! A magnet for happiness, you authentically get people. You drive and thrive on meaningful...

  • Duty Manager

    6 months ago

    Sydney, Australia TFE Hotels Full time

    We’re looking for a people guru; think Gandhi meets Oprah. #justkidding, we know you’re so much more; although occasional peacemaker and professional problem-solver is certainly part of the job, and we guarantee everyone will want to talk to you! A magnet for happiness, you authentically get people. You drive and thrive on meaningful...

  • Duty Manager

    3 months ago

    Sydney, Australia TFE Hotels Full time

    We’re looking for a people guru; think Gandhi meets Oprah. #justkidding, we know you’re so much more; although occasional peacemaker and professional problem-solver is certainly part of the job, and we guarantee everyone will want to talk to you! A magnet for happiness, you authentically get people. You drive and thrive on meaningful connections....

  • Duty Manager

    2 months ago

    Sydney, Australia SOFITEL Full time

    **Company Description** Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the city skyline, luxurious spa and exclusive top...

  • Duty Manager

    6 months ago

    Sydney, Australia Cater Care Full time

    **Introduction**: Full time position available - 2 Open roles Work for a market leader with a work/life balance, talented & friendly team Opportunities for training to progress your career **Description**: **The Role**: Cater Care Retail is currently looking for a Duty Manager to join our team at Mad Mex Sydney International Airport! **Roster**: Various...