Current jobs related to Technical Support Specialist - Sydney - Brookfield Asset Management
-
Technical Specialist
7 months ago
Sydney, Australia Ignite Specialist Recruitment Services Full timeContract Type Contract Reference BH-371137 Industry IT Salary per hour - Min: AUD 120 - Max: AUD 150 **Location**: ACT, NSW, NT, QLD, SA, TAS, VIC, WA. - **Contract**: 12 months with 2x 12 months extensions. - **Eligibility**: Australian citizenship and Baseline security clearance required. - **Working Arrangement**: Hybrid working Arrangement -...
-
Technical Support Specialist
23 hours ago
Sydney, Australia Excolo Partners Full timePrestigious Financial Services Organisation that is looking for a Technical Support Specialist to join thier Service Delivery Team! IT & Telecomms Help Desk / Support Sydney Contract We're working with a Prestigious Financial Services Organisation that is looking for a Technical Support Specialist to join their Service Delivery Team! In this role, you...
-
Technical Support Specialist
3 weeks ago
Sydney, New South Wales, Australia Morse Micro Full timeAbout the RoleThis is a key position for a Technical Support Specialist with Morse Micro, a leading company in Australia. As a critical member of the team, you will play a vital part in ensuring customers successfully deploy, integrate, and maximize the value of our cutting-edge WiFi HaLow solutions.About the Job DescriptionAs a Technical Support Specialist...
-
Technical Support Specialist
7 months ago
Sydney, Australia Penske Full time**Your new opportunity**: We have a career opportunity for a **Technical Support Specialist **to join our high performing national Off-Highway Engineering & Technical Support team, based at Kings Park. In this role you will: - Provide technical support to Penske's Defence Programmes Group (DPG), OEMs and end customers in the Marine & Defence market within...
-
Technical Support Specialist
7 months ago
Sydney, Australia Healthcare Professionals Group Full time**Benefits** - CBD location - brand new beautiful offices with harbour & city views - Close to transport links, cafes, gyms, bars - Permanent position - Growing company - great opportunities for career advancement - Work-life balance - WFH and the office after training - Additional benefits including bonuses, annual conferences & overnight team...
-
Technical Support Specialist
7 months ago
Sydney, Australia Peoplebank Full timeLocation: - Sydney CBD- Job Type: - Permanent- Posted: - 29 minutes ago- Contact: - Nic Gulliver- Discipline: - General IT - Reference: - 261902You will bring a professional, proactive and inclusive approach, in a role which offers the opportunity to make a real and lasting difference in delivering critical services to all Australians. We are looking for a...
-
Technical Support Specialist
7 months ago
Sydney, Australia Hatch Full time** This role is at ActiveCampaign (not for Hatch)** Hatch is supporting ActiveCampaign to find a great Technical Support Specialist to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like ActiveCampaign. **About the...
-
Technical Support Specialist
23 hours ago
Sydney, Australia Applanix Full time**Your Title**:Technical Support Specialist **Job Location**:Sydney, NSW, Australia **Our Department**:Trimble Viewpoint Are you interested in supporting our cutting-edge technology products for the construction sector to customers across Australia? **What You Will Do** As a Technical Support Specialist with Trimble, you are an important primary support...
-
Technical Support Specialist
2 months ago
Sydney, Australia Movable Ink Full time-Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world's most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations...
-
Technical Construction Support Specialist
1 month ago
Sydney, New South Wales, Australia James Hardie Full timeAt James Hardie, we're looking for a highly skilled Technical Construction Support Specialist to join our team in Sydney CBD. This is an excellent opportunity to work with a leading global building products manufacturer and contribute to the growth of our company.The estimated salary for this role is AU $80,000 - $110,000 per year, depending on...
-
Technical Support Specialist
7 months ago
Sydney, Australia Gartner Full time**Description**: The Technical Support Specialist provides second level support to identify and solve technical issues escalated by the Help Desk to meet Gartner standards and will also provide technical expertise on projects, site visits and Gartner Events support. **Responsibilities**: - Escalated (level 2) technical support: Provides technical hardware...
-
Technical Specialist
3 months ago
Sydney, Australia NSW Department of Education Full time**Ongoing, Full-Time**: - **Location Eveleigh with flexible work arrangements.**: - **A talent pool may be created through this recruitment process to fill anticipated vacancies over the next 18 months.**: - **Competitive remuneration ranging from $93,295 to $102,941 plus super & annual leave loading.** At the NSW Department of Education, we educate and...
-
Advanced Technical Support Specialist
2 months ago
Sydney, New South Wales, Australia NICE Full timeA leading company in Australia seeks an experienced Advanced Technical Support Specialist to join its rapidly growing team. With a focus on delivering exceptional customer support, this role will play a key part in the company's growth and success.The successful candidate will be responsible for providing advanced-level technical support to large enterprise...
-
Technical Support Specialist
2 months ago
Sydney, Australia Westpac Banking Corporation Full timeTechnical Support Specialist - Permanent - Sydney based - Expert knowledge of UNIX commands is a must **How will I help?** The Technical Support Specialist will be responsible for delivering effective solutions and business processes to provide BAU and project support for customers' requirements and objectives. In addition to this, you will be required to...
-
Technical Support Specialist
2 months ago
Sydney, Australia Westpac Banking Corporation Full timeTechnical Support Specialist - Permanent - Sydney based - Expert knowledge of UNIX commands is a must **How will I help?** The Technical Support Specialist will be responsible for delivering effective solutions and business processes to provide BAU and project support for customers' requirements and objectives. In addition to this, you will be required to...
-
Customer Technical Support Specialist
23 hours ago
Sydney, Australia Bluefin Resources Full timeOur client is the leader of the Australia Securities market. Due to internal promotion we are seeking 2 Customer Technical Support Specialist to join the team. In this fast paced environment you will work in a high performing team as the first point of contact for technical queries from a wide range of customers. You will be responsible for providing high...
-
Technical Specialist
6 months ago
Sydney, Australia Opus Recruitment Solutions Full time**TECHNICAL SPECIALIST** - 6 month contract - Hybrid working (Sydney) - Leading Supply Chain Company **THE ROLE** A leading suply chain client is looking for a Technical specialist to join their team on a iniial 6 month contract to coplete a range fo tasks icludng level 2 support roles. You will be required towork across; incident and service management,...
-
Technical Support Specialist
7 months ago
Sydney, Australia Diligent Corporation Full time**About Us** Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge. At Diligent,...
-
Informatics Technical Specialist
4 days ago
Sydney, Australia Abbott Laboratories Full timeAn exciting opportunity has arisen for a Informatics Technical Specialist based in Sydney within our **Diagnostics Division**. The Informatics Technical Specialist is primarily responsible for driving the IT implementation and ongoing support of Abbott diagnostics software and automation solutions in ANZ. With a deep understanding of the pathology...
-
Technical Specialist
6 months ago
Sydney, Australia Gallagher Full timeAbout Us: Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...
Technical Support Specialist
5 months ago
Job Description
About the Role:
This role is primarily focused on ensuring Brookfield Australia staff have access to a modern and reliable IT platform. The Technical Support Specialist is part of the global Technology Services team andisafocalpointforstaffonallITrelatedmatters. The TechnicalSupport Specialistcreatesaconduit between staff and the various internal and external IT support providers, creating a seamless IT experience for all staff. The Brookfield technology environment is highly outsourced, so strong communication and vendor engagement skills are important.
The Technical Support Specialist will provide a high level of technical IT deskside support to staff, supporting a wide range ofIT services including but not limited to:PC, Mac, mobile devices, MFA, Video Conferencing, Software, Office 365 applications and basic network support. The Technical Support Specialist will also workdirectly with internal team members, TS clients, vendors, and suppliers,andwillcontributetocontinuouslyimprovetheenduserexperienceandbeapproachable and easily accessible by staff.
Fromtimeto time,some remotedesktopsupportmay be requiredforstaff outside ofheadoffice.
TheTechnicalSupport Specialistrolemay berequiredtoworkduringnon-businesshoursand on weekends. Travel may also be required.
The Responsibilities of the role includes:
SubjectMatterExpertforallmattersrelatedtodesktopITcomputing(hardware,software, services). TroubleshootingvariousITtechnicalissuesrelatingto(butnotlimitedto)desktophardwareand software, mobile devices (iOS), printing, network connectivity, Windows, Office 365, OneDrive for Business, SharePoint, and other common desktop applications. ManagingworkloadthroughtheITServiceManagementtoolset(creating,updating,andclosing of incident tickets and service requests). Ensuringallissuesandescalationsfromstaffareaddressedinatimelyfashionthrougheffective follow up, tracking, and adherence to SLAs. EscalationofrisksandissuesasappropriatetoTechnologyServicesmanagementteam. ManageownworktomeetKPIs/SLAs,ensuringconsistentandexceptionalcustomer service is provided for stakeholders at all levels. UpdatingandmaintenanceofITsystemdocumentationasrequired. Identifyingareasforsystemorprocessimprovement. AssistTSandtheirpartnerswithonsitesupport(newimplementations,relocations, upgrades, resolution of incidents, etc.). TrackingendusersystemsanddeviceinventoryandensuringtheCMDBisuptodate. Educatingstakeholdersontheuseofendusercomputinghardwareandsoftware.About you
Technical certifications (A+, MCP, MSCA, etc.). Bachelor’s degree in computer science, business computing or an IT related discipline, or equivalent certification and experience. ITIL certification desirable. An outcome and delivery focused IT professional with at least 5 years’ experience working in a service desk, desktop, or technical support role. Experience in a related role that requires timeliness, excellent customer service, self-management and organisation, prioritization, troubleshooting, and working independently to successfully install, configure, maintain, and support end user services offerings. Strong technical desktop support skills. Strong infrastructure support skills. Excellent presentation and interpersonal skills (verbal and written communication, etc.) Demonstrated ability to work under pressure and drive solutions within tight timelines. Self-management & integrity. Works well individually as well as in a team. Time management skills, ability to meet deadlines and multi- task. Comfortable working within a matrixed organisation. Strong stakeholder management skills, including those of external service providers. Strong problem-solving and ownership mentality (a “can-do” attitude). Ability to build and maintain a proactive, client-centric orientation with key stakeholders. Demonstrated experience in supporting C-Suite employees onsite and remotely during travel periods.