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Technical Support Specialist

2 months ago

Sydney, Australia Excolo Partners Full time

Prestigious Financial Services Organisation that is looking for a Technical Support Specialist to join thier Service Delivery Team

IT & Telecomms

Help Desk / Support

Sydney

Contract

We're working with a Prestigious Financial Services Organisation that is looking for a Technical Support Specialist to join their Service Delivery Team In this role, you will be supporting internal customers and external clients. Working in a mature and high profile environment, this is the perfect place to grow your career and develop your technical skills
- Career defining opportunity
- Sydney, CBD - Mix of WFH & Office
- Immediate Start

**What you will be responsible for**:

- You will proactively ensure the management and resolution of customer queries in a timely and efficient manner
- Actively monitor and maintain connectivity across critical systems
- Work with customers' readiness for system and product releases
- Deliver exceptional service maintaining high standards of support and responsiveness on all technical related matters including production and development support
- Support the Operation & Technical teams in Test and Production Environments; assisting in the development and refining of workflows between departments to ensure a streamlined and efficient customer experience
- Work with customers during various development and testing phases such as API Development, Qualification Testing, End to End Testing, Implementation Rehearsals and Production Go-Live;
- Ensuring availability and servicing within support hours and agreed on SLA's
- Collaborate internally working closely with Operational, Business Development, Project and IT teams, to enhance the customer experience

**What you will have to be successful**:

- Customer service orientated and delivery focused environment
- An understanding of the Australian financial services industries and terminologies
- Experience in providing technical support across technical systems, protocols or infrastructure
- Experience in using call logging and tracking systems
- Proven verbal, written and communication skills including experience with data collation and report writing for management
- Technical mindset with exposure to networking concepts
- Exposure to CRM systems

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