Technical Support Specialist

6 months ago


Sydney, Australia Healthcare Professionals Group Full time

**Benefits**
- CBD location - brand new beautiful offices with harbour & city views
- Close to transport links, cafes, gyms, bars
- Permanent position
- Growing company - great opportunities for career advancement
- Work-life balance - WFH and the office after training
- Additional benefits including bonuses, annual conferences & overnight team trips

**About the Company**
Join a global healthcare solutions provider specialising in diabetes management. With a strong presence in Australia, they are renowned for their innovative products and dedication to improving the lives of patients.

**About the Opportunity**
As a Technical Support Specialist, you will manage and maintain top-tier customer and patient support. Reporting to the Operations Manager, this role is critical to ensuring the highest level of customer service and support, directly impacting patient well-being.

**Duties**:

- Provide exceptional customer and technical support
- Process warranty replacement orders and maintain CRM records
- Liaise with private health insurers and logistics
- Assist with staff training regarding technical aspects of products
- Handle inbound and outbound patient enquiries, adverse event notifications and complaints
- Support after-hours escalation coverage

**Skills and Experience**:

- Degree qualified in Engineering, Biomedical or related field - graduates looking to build a career welcome to apply
- Customer Service call centre experience - medical device or biotechnology advantageous
- Experience providing technical support and troubleshooting over the phone
- Passionate about products and problem-solving issues
- Empathetic interpersonal skills
- SAP knowledge desirable

**Culture**
Our client fosters a culture of innovation, customer focus, and quality consciousness. Join a team dedicated to making a positive impact on the lives of patients and customers.

**How to apply**

**About us**

**Job details**:

- Location
- Sydney
- Salary
- $70000 - $73000 per annum, Benefits: Generous bonuses
- Job Type
- Full Time
- Ref
- BH-40689
- Contact
- Jenn Bowder
- Contact phone
- +61 2 88778702
- Posted
- about 5 hours ago


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