Partner Success Manager

2 weeks ago

Adelaide, Australia MYOB Full time

Hi And thanks for stopping by 
We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.
We’re always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB. 
 
About the Team
This is a team that needs no introduction because customers drive our world.  Support, Success & Consulting Services represent the voice of our customers and are a highly collaborative conduit between Sales, Tech, Product, and Marketing, ensuring the needs of our SME & Enterprise customers are understood and reflected across the business.

The Partner Success Manager, is accountable for supporting MYOB’s efforts to enable an elite group of partners to meet Enterprise’s strategic goals related to customer retention, adoption and expansion. You will be responsible for building scalable Partner customer success programs to support strategic objectives, developing strong relationships with Partners and alignment on common goals. You'll collaborate with Partners to expand understanding on ways we can support them, and deliver value through operational management of the broader program.

What you will do
- Build effective and trusted relationships with Partners and deliver on or exceed retention goals.
- Become the key Customer Success point of contact for Partners.
- Develop and maintain product knowledge for the Enterprise suite of products, and stay on top of all new enhancements to advise Partners on adding maximum value to the customer’s investment
- Understand customers’ needs and counsel Partners on solutions that align to business goals; driving deeper product engagement, usage and overall satisfaction.
- Translate Customer Success content and initiatives into Partner-facing enablement programs that scale to assist Partners in demonstrating value, identifying and mitigating churn risk, developing expansion opportunities, or migrating desktop customers who may benefit from SaaS products
- Proactively spot issues that could affect customer satisfaction or retention across the Partner network, and work cross-functionally to remove roadblocks and communicate key feedback to ensure we are continually focusing on improving the customer experience
- Provide coaching and mentoring to the Partner network, and opportunities for connection and upskilling across the base
- Track and measure business impact, successes and challenges and report out to cross-functional internal collaborators, and Partners

What you will bring
- Proven experience in customer success, business development or channel management with a focus on retention.
- Experience with MYOB, broader accounting solutions and/or the application of business management software.
- A people person Able to quickly build trust and rapport and develop positive relationships both internally and externally.
- Ability to position yourself as a trusted advisor and inspire change.
- Strong presentation skills and interpersonal skills.
- Proven attention to detail and analytical skills, with the ability to quickly identify trends and surface key customer insights.
- Highly collaborative way of working, making good use of feedback loops and rallying all relevant parts of the organisation around driving customer success.
- Ability to learn quickly and proactively initiate action to fill any knowledge gaps in a dynamic environment.

Our Culture & Benefits 
Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.  
See what it's like to work at MYOB and what we're all about.

Do your best work in a flexible work environment, right down to financial assistance to set up your home office…it’s called Flexperience, and it’s designed by you and your team 
Our partnership with Smiling Mind helps support the wellbeing of our team members and customers 
Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment 
A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more 
Communities built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution 
Access to best-in-class discounts and vouchers from leading retailers, and a lot more. 

We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.  

MYOB are an equal opportunity employer and we champion diversity. Don’t meet every single requirement of this role? Still apply  Research tells us that that women and underrepresented groups are less likely to apply unless they meet every single requirement.  At MYOB we believe that the right hire is someone who makes an addition to our culture, rather than someone who fits in and conforms to our status quo. Moving to ‘Culture Add’ means adding team members who not only value MYOBs standards and workplace culture, but also bring an aspect of diversity that positively contributes to MYOB.  So, if you’re excited about this role, or about MYOB, we’d still love to hear from you

Apply for this job

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