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Client & Provider Advocacy Officer

1 month ago

Adelaide CBD, Australia My Plan Manager Full time

**Role overview**

We are recruiting a Client & Provider Advocacy Officer to redefine service excellence and ensure our clients and disability service providers receive the services they expect from the leading Plan Manager.

As an experienced service professional each day will bring a new opportunity to provide quality client-centred service and ensure invoices are processed in line with service standards, retain clients by identifying root causes and delivering solutions to client feedback using your exceptional problem solving and communication skills, engage with and proactively support disability service providers to present invoices in line with NDIS requirements and work proactively with providers ensuring a single point resolution to client needs.

**About you**

You are a passionate problem-solver. You recognise that every client is different, which helps you deliver innovative experiences. You are driven to exceed targets and thrive in a structured, fast-paced environment. Your ability to multi-task, type and talk simultaneously will assist you to quickly meet our client’s needs. A resilient person with a positive outlook to your work is essential to remain adaptable and flexible as our business continues to grow. To be successful in this role you'll have:

- Relevant experience in a customer service environment
- Previous administrative experience with a high attention to detail
- Ability to build relationships and connect with clients to really understand individual needs
- Proven ability to work collaboratively as part of a team
- Flexibility with rostering and availability

**What’s on offer**

We will provide you with all the tools, resources and support that you need to succeed. Following your initial training, you will be partnered with an experience team member to support your learning.

We are offering:

- Ongoing training and upskilling programs
- Support and guidance to help you reach your potential

My Plan Manager embraces equal opportunity and promotes diversity by recognising the worth that every individual brings to our workplace and to society in general. We encourage people with disability, Aboriginal and Torres Strait Islander peoples, and people of all backgrounds, ages, gender, and sexual orientation to apply.

Please note - screening and interviews may commence prior to closing date.