Support Services Analyst

2 months ago

Sydney, Australia Deltek Full time

30-Jul-2024

Accounting Support Services Analyst

Sydney, Australia

9567BR

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary

Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career

Position Responsibilities

As an Accounting Support Services Analyst, you will be helping our customers resolve their questions and issues for the Vantagepoint product through phone, chat, and email. The most successful person in this role is warm and friendly, and likes assisting others. This isn’t a call center job – you will be collaborating with the customer, product engineering, product management, and senior team members to work the cases to resolution.

As your knowledge of our product and industry grows, you will be making a difference with our customers, contributing to the smooth operation of their business. We’ll provide the product and tools training and you’ll be surrounded by a supportive and collaborative team.

Confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a perfect candidate. Deltek Support is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

This role will be working fully remote

Qualifications

At least 2+ years of Accounting background experience is required.  Previous Customer Support or Technical Support experience is required. General accounting, General Ledgar and A/R experience is required.  Previously worked in or supported a software company is preferred.  Deltek Vision / Vantagepoint and/or PPM experience is a huge plus but not required.  Billing, Payroll and Multi-currency / Multi-company is a plus.  Excellent time management and organizational skills Strong listening skills Outstanding communication skills, both oral and written Ability to problem solve for researching and troubleshooting customer questions Self-motivated and proactive team member who will utilize time efficiently, share knowledge, and be receptive to others’ ideas Desire to exceed customer expectations by providing world class customer service Prior customer service experience a plus (and most jobs have a customer service aspect Either work experience in accounting/finance or a related college degree

Travel Requirements

No

Applicant Privacy Notice

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this . Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.

Accounting Support Services Analyst | Deltek, Inc

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