![VGW](https://media.trabajo.org/img/noimg.jpg)
IT Service Analyst
2 weeks ago
IT Services Analyst
VGW is a fast-growing technology company and creator of market-leading online social games. With offices across Australia, USA, Canada, Malta and the Philippines we are on a mission to be the biggest gaming company in the world
Due to major growth we are expanding our IT Services team in Sydney and currently looking for an IT Services Analyst to join the team.
As an IT Services Analyst, you will provide exceptional Level 1 customer support to our Sydney-based teams as well as supporting the wider company alongside other localized Service Desk teams. You'll be part of the IT Services team and responsible for the customer-facing delivery of the IT Services strategy globally.
Key responsibilities will include:
- Conduct preliminary analysis of IT service requests and incidents, and manage responses within pre-established service level agreements.
- Provide technical advice and guidance to members of the organization at various hierarchical levels.
- Administer the procurement, recording, and configuration of asset and hardware inventory in accordance with global standards.
- Ensure the proper configuration and maintenance of security controls on all VGW asset endpoints.
***
What you will bring to the role:
- Experience working in an environment with a geographically distributed workforce.
- Proficient in ITIL, Okta Identity Provider (IdP) and Google Workspace.
- Experience in managing MacOS, Windows, and Google ChromeOS workstations.
- Familiar with Software as a Service (SaaS) environments and associated infrastructure.
- Experience in supporting video-conferencing and audio-visual systems.
***
About VGW
VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love.
At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.
Why VGW?
We are on a huge mission to become the biggest gaming company in the world. As we grow to meet this goal, we need talented people rich in diversity to propel us forward. We truly believe the right mix of diversity and authenticity will be our winning hand.
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