Despatch Coordinator

4 weeks ago

Sydney, Australia Fisher & Paykel Australia Pty Ltd Full time

The Role

Fisher & Paykel is an iconic Australasian brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.

We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated, and tested against our leading goal - to be the world's most human-centred appliance brand.

We are currently recruiting a Despatch Coordinator to join our passionate team in Sydney. This role is responsible for the day-to-day coordination of the DC despatch activities in order to meet customer requirements. The Despatch Coordinator plays an integral role in ensuring customer delivery requirements are met.

Our aim is to achieve the ultimate in quality, service, and customer satisfaction, and we know that means looking after you behind the scenes too. This role provides significant exposure to the largest appliance brand in the world- an opportunity not to be missed.

Your Key Responsibilities:

  • Responsible for administration associated with the outbound despatch of goods. Ensuring the ERP system JD Edwards accurately reflects the customer delivery date and updated schedule pick date

  • Run customer orders and warehouse pick lists using JD Edwards ERP system for the warehouse to pick and stage for despatch

  • Informing and escalating any service issues to management as appropriate

Experience Required:

  • Familiar with JD Edwards, Microsoft Outlook, PowerPoint, Excel, Word and Teams

  • Broad knowledge of inventory control processes and KPI’s

  • Previous experience in a despatch role or logistics environment, and customer service

  • Excellent organisation and prioritisation

  • Strong communication skills (both written and verbal), with a focus on excellent customer service

What Next?

If you would like to help deliver us a premium customer experience and join a continuous growing and developing global company, please apply now

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

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