Despatch Coordinator

3 weeks ago

Sydney, Australia King Living Full time

Collaborative & inclusive working environment
- Established innovative Australian brand with huge growth potential
- Supportive team culture, global brand, with career development on offer.

Since 1977,
**King Living** has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve. Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted methods.

**King Living** has expanded from a homegrown business into a global brand. A family owned and run Australian company headquartered from our Support Centre in Sydney, our Showrooms and manufacturing centres span Australia, New Zealand, United Kingdom, Canada, Singapore, Malaysia, China, and Thailand.

At
**King Living**, we are dedicated to creating simplicity and balance in both our living spaces and our work environment. We take pride in our past accomplishments and are thrilled by the possibilities of the future.

**The Opportunity**

You will thrive in this fast-paced dynamic environment where your exceptional customer service, ability to meet tight deadlines and problem solve to find the best outcome, will be part of your every day.

You day includes making volume calls to plan, schedule, update and finalise payments with customers for order deliveries, and provide administrative support to the warehouse. You work closely with all parts of the business and use your ability to build strong relationships, and initiative to source the information you need to make sure our customer orders are delivered without delay.

You are customer centric in all that you do, have excellent stakeholder management to achieve the best result for the customer, have good attention to detail and enjoy the pace to work with tight deadlines.

To set you up for success, we will provide you with full training, all the tools and resources you need, and ongoing coaching.

**The Role**
- Organise delivery runs by days and locality.
- Book carriers and obtain quotes as required.
- Provide a high level of Customer Service on Despatch issues such as delays, special requests, payment etc.
- Liaise with Showroom Managers to resolve issues such as, delivery and despatch of floor stock, special requests etc.
- Assist the Marketing and Design teams with coordinating showroom change overs and photo shoots.
- Ensure clear and accurate data entry into SAP regarding payments, customer details, customer requests (including time of delivery etc.).
- Liaise with customer service team and advise of any issues relating to despatch or final payments received.
- Contact customers regarding delivery date and time of products.
- Resolve customer complaints and follow the escalation procedure correctly where necessary
- Attend training, maintaining up to date and relevant knowledge on products, services, and policies
- Adhoc duties as required

***

**About You**
- Ideally you will come from a retail, hospitality, manufacturing, logistics, consumer goods industry
- Computer literate with experience and or ability to work with CRM or ERP systems (SAP - advantageous but not essential)
- High attention to detail and able to problem solve, resolve issues, and think on your feet to deliver the best outcome
- A team player who is collaborative and adaptable to assist the greater team when required
- Ability to learn quickly and thrive in a fast-paced environment
- A positive and fun disposition with a great smile and flexibility to get in and do what needs to be done
- Strong organisational skills and ability to multitask and effectively time manage to work towards daily deadlines
- A passion to deliver exceptional customer service including great follow up
- Be self-driven and able to work autonomously or in a team environment
- Previous experience working in a similar role is desirable but not essential
- Outstanding relationship building, coupled with exceptional verbal and written communication skills will be key in this role

***

**King Living Benefits and Our Offer to You**
- Career development
- Supportive and friendly team environment with a true family feel
- Generous employee, family, and friends ‘product discounts
- Discounted health insurance, retail brands and vouchers
- Paid Parental leave
- Australian owned company with a growing global footprint
- EAP to support your ongoing health and wellbeing.
- King Living is an equal opportunity employer, all applicants will be considered regardless of your race, sexuality, religion, colour, gender identity or parental status._
- To be considered for this role you must be an Australian Citizen or Permanent Resident with full working rights to work and live in Australia. The role is based in our Turrella Support Office. Please consider if this location is convenient for your travel arrangements before applying._

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