Loan Services Officer

2 weeks ago

Ipswich, Australia Bendigo and Adelaide Bank Full time

Closing date: Friday 6th September


Your new role with Bendigo Bank is just a few clicks away.

As our Loans Services Officer you will bring your exceptional attention to detail to attend to a variety of tasks related to financial transactions on the Bendigo & Adelaide Bank Branch Delivery System (BDS, RFS A, B & E), this includes attending to financial transactions for customer loan accounts and load balancing with other teams as required. This role plays an important role in a customer’s loan life cycle and has a strong relationship to our lenders within Local Connection & Business Banking.

This role will be looking after internal customer transactions where by attention to detail is critical in order to achieve success.

As our new Loan Services Officer you will bring the following skills:

  • Experience in Operations Processing & Servicing centre practices is highly desirable.
  • Financial transaction experience preferred or experience with a similar loan system.
  • Sound communication and relationship building skills.
  • Proactive, innovative, and prepared to go the extra mile to deliver exceptional customer service.
  • Demonstrated ability to work within tight timeframes.
  • Excellent time management skills with the ability to prioritise.
  • Able to work effectively in a team environment or autonomously.
  • High level of literacy skills.
  • Highly accurate approach with strong attention to detail.
  • Ability to communicate in a positive and professional manner
  • Ability to prioritise, monitor and organise workflows
  • Knowledge of the National Credit Code and Code of Banking Practice is preferred

Due to the hands on nature of this role working closely with customer documentation and supporting collateral, it's expected that employees have the flexibility to work onsite 5 days per week at our Ipswich Head Office.

About Bendigo Bank

With over 7,000 employees, we are Australian’s fifth largest retail bank with a vision our purpose – ‘to feed into the prosperity of our customers and communities, not off it’. We are one of Australia’s most trusted brands and this isn’t something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at

Find out more about us and our incredible history here: About us | Bendigo and Adelaide Bank (bendigoadelaide.com.au)

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

Our perks and benefits:

Belong to a wonderful team of people. Know how we know they’re great to work with? They told us Great benefits, work life balance and flexibility

  • Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that
  • We know the last few years have been rough, so we have partnered with Sonder as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.

So, what are you waiting for? Come and join the better big bank

Still in two minds?  

Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box we still want to see your application

Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now

We don’t want you to be missed, so please note that directly emailed CV’s may not be picked up by the system and may risk being missed from the process.

We love the support recruitment agencies give businesses every day, however, we have got this. Our superstar recruiters will reach out to our fabulous panel if we need a helping hand.

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