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Documentation Loan Services Officer

3 months ago

Ipswich, Australia Bendigo and Adelaide Bank Full time

Position Description:  Loan Services Officer Documentation PD.pdf 

Applications close: COB Wednesday 28th August 2024 

Your new role with Bendigo Bank is just a few clicks away.

As the Loans Services Officer you will form a key part of the Operations, Processing and Servicing function that provides a key function within the bank to provide bank security documentation to our customers. The role plays an important role in the Bank’s lending ensuring that the Bank is able to take possession of the property offered by the customer as security against a loan in the event of a default by the customer.

As our new Loan Services Officer, you will maintain current file status in appropriate systems and calculate accurate fees and charges applicable to loan documentation. This will occur in conjunction with the preparation of accurate and compliant Letter of Offer, Security and ancillary documentation to support loan approvals in accordance with set procedure and checklists.

You will bring your fabulous time management stills to meet any agreed productivity targets and ensure that output statistics are updated to the relevant spreadsheet/database on a daily basis for management reporting purposes. Overall, as the Loans Services Officer, you will maintain a high standard of service delivery ensuring that services are delivered in accordance with set internal and external service standards, targets, and performance benchmarks.

As our new Loan Service Officer, you will bring the following skills:

  • Previous experience and knowledge of loan securities, land titles and other forms of property legislation, stamp duty legislation and practices is highly desirable.
  • Experience in a loan processing centre, security documentation or conveyancer functions or similar field is preferred.
  • Excellent communication and relationship building skills.
  • Proactive, innovative, and prepared to go the extra mile to deliver exceptional customer service.
  • Demonstrated ability to work within tight timeframes with the ability to prioritise.
  • Able to work effectively in a team environment or autonomously.
  • Highly accurate approach with strong attention to detail.
  • Knowledge of the Consumer Credit Code and Banking Code of Practice is desirable.
  • Ability to prioritise, monitor and organise workflows.

This is a permanent full-time position located at one of our corporate offices in Bendigo, Adelaide or Ipswich. We offer flexible work options that put our people first with a hybrid model of minimum 2 days per weeks in the office.

About Bendigo Bank

With over 7,000 employees, we are Australian’s fifth largest retail bank with a vision our purpose – ‘to feed into the prosperity of our customers and communities, not off it’. We are one of Australia’s most trusted brands and this isn’t something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at

Find out more about us and our incredible history here: About us | Bendigo and Adelaide Bank (bendigoadelaide.com.au)

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

Our perks and benefits:

Belong to a wonderful team of people. Know how we know they’re great to work with? They told us Great benefits, work life balance and flexibility

  • Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that
  • We know the last few years have been rough, so we have partnered with Sonder as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.

So, what are you waiting for? Come and join the better big bank

Still in two minds?  

Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box we still want to see your application

Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now

We don’t want you to be missed, so please note that directly emailed CV’s may not be picked up by the system and may risk being missed from the process.

We love the support recruitment agencies give businesses every day, however, we have got this. Our superstar recruiters will reach out to our fabulous panel if we need a helping hand.