Senior Scheduler

3 weeks ago

Sydney, Australia BaptistCare Full time

Senior Scheduler - Southern NSW & ACT Region

  • Full time permanent hybrid working role overseeing Southern Sydney, NSW and ACT
  • Competitive salary + Not-for-profit tax free benefits
  • Ongoing training and development

As the Senior Scheduler you will support the Scheduling Team Leader to ensure rosters are meeting the needs of our clients and care workers by supporting the schedulers to follow best practice processes. You will work closely with our schedulers to support the delivery of high quality care and services that support our customer’s independence, health, and well-being. 

The successful candidate will ideally live in one of the covered regions - in South West Sydney, Southern Highlands/Illawarra or Canberra.

About the role

You will be working with the schedulers to ensure data is reviewed, understood, and cleansed as required. You will need to backfill where scheduler shortages are present from planned or unplanned leave.  You will also be supporting the Scheduling Team Leader with data analytics and scheduler training, as required.  

You will need to

  • maintain consistency of service times and workers to clients
  • match worker skills with the requirements of the client.
  • ensure rosters are published in line with EA requirements.
  • work with the scheduling team to develop good work practices to gain efficiencies in scheduling with a focus on reducing unscheduled down time.
  • support the team to meet KPI targets

About you

  • You thrive on problem-solving
  • You will have experience and knowledge in the allocation and scheduling of services across large teams.
  • Demonstrated experience within an aged care or similar environment
  • You will have high attention to detail and excellent organisational skills, excellent customer service and relationship management skills
  • You will have outstanding written and verbal communication skills, advanced computer skills and the ability to make decisions under pressure.
  • You're able to make decisions under pressure
  • Knowledge of Home Care programs and service delivery models would be ideal.

About Us

BaptistCare is a leading for-purpose Christian-based care organisation that supports thousands of people across more than 100 locations in NSW, ACT and WA. From humble beginnings in 1944, BaptistCare has grown into one of the nation’s most respected care and community services providers. We create strong and caring communities and place people at the centre of all we do.

Have more questions?   For a confidential discussion, please email mytalent@baptistcare.org.au and one of our Talent Acquisition Partners will be in touch.  Agency applications are not accepted at this time.

BaptistCare is recognised as an ‘Inclusive Employer’ by the Diversity Council of Australia for 2022-2023. We welcome and encourage applications from people across our diverse community.

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date.  Closing Date is subject to change without notice.

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