Customer Service Manager

1 week ago

Brisbane Airport, Australia Oceania Ground Force Full time

 

KEY BENEFITS TO YOU

  • Competitive Salary + Superannuation.
  • Accelerated upskilling and career progression developing exceptional transferable skills.
  • Rotational rostering to provide flexibility & work/life balance.
  • Reward & Recognition Scheme & Employee Assistance Program.
  • Employee Assistance Program providing support to our people.

ABOUT THE COMPANY

 

Oceania Ground Force is an Australian owned Ground Handling Services Company. We provide professional and efficient ground handling services to leading airlines and supply & maintain innovative ground handling equipment. Our large team throughout Australia and the Pacific are vital to these operations.

 

Oceania Ground Force first commenced ground handling operations in June 1996 and now have over 600+ staff in 23 locations across Australia and the Pacific.

 

Our Company combines the latest technology and equipment, expert employees and a confident hands-on management style to deliver practical and high-quality services.

PURPOSE

You will drive a customer-centric team to consistently deliver an exceptional level of service to our airline customers in accordance with Service Level Agreements prioritising Safety and Compliance at all times.

 

You will work collaboratively with the Ground Services Manager providing support and recommendations in facilitating the daily operational requirements for customer service. 

 

You will need to adopt a coaching and mentoring approach to managing people while contributing to and maintaining an inclusive and professional environment where people are valued and respected, and build strong functional relationships with internal and external stakeholders.   

OPERATIONAL RESPONSIBILITIES
  • Drive the Customer Service team to deliver exceptional service to airline customers meeting Service Level Agreements and prioritising Safety and Compliance at all times.
  • Proactively manage employee relations and provide guidance and feedback on Customer Service and identify training gaps for future upskilling opportunities to suit the needs of the business.
  • Drive and maintain a collaborative and inclusive environment where people are valued, respected and are given every opportunity to learn and succeed.  
  • Manage aircraft delays, staff shortages and daily resourcing in the most efficient and cost effective way.
  • Ensure rostering practices are within the parameters of the Enterprise Agreement. 
  • Drive and encourage a reporting culture to prevent safety threats and to mitigate workplace incidents and accidents.
  • Foster cohesive and functional relationships with internal and external stakeholders.
  • Facilitate regular Airline/Company audits so as to provide feedback and results to the Ground Services Manager.
  • Prepare safety and incident/accident investigations by collating and obtaining specific evidence then generate reports to the company and the airlines.
  • Manage administrative tasks including end of month processes.
  • Manage ADHOC requests as required.

SELECTION CRITERIA

  • A minimum of 3 years experience in a Customer Service role in Ground Handling and/or Airlines.
  • Experience managing teams of people. 
  • Willing and actively participate in professional development programs offered by the Company.
  • Exceptional leadership qualities with the ability to direct and empower individuals.
  • Ability to evaluate problems, examine information and document facts.
  • Capable of generating innovative ideas, explore possibilities and develop strategies.
  • Competent in articulating information, making decisions, and influencing people.
  • A thorough understanding of Airport Regulations and Airline Procedures and Policies.
  • Immaculate grooming and deportment.
  • Strong sense of confidentiality and ethical behaviour.
  • Ability to take ownership of problems and resolve in a timely manner.
  • Able to meet deadlines, managing tasks and upholding standards.
  • Meticulous attention to detail.
  • Flexibility to work a rotational roster including weekends and public holidays.

HOW TO APPLY

 

Please complete the requested work history and education / qualifications information on the application page (you are encouraged to detail any (and all) certificates or license(s) information under the education section).


We would love to hear from you if you meet the selection criteria and if you have, and are able to commit to, the essentials that we are looking for to join our fantastic team.


Simply complete the application process by clicking the Apply Now button and we’ll be in touch.



APPLY NOW


No recruitment agencies please

 

  • Customer Service Representative II

    6 days ago

    Brisbane, Queensland, Australia Customer Labs Full time

    About Customer Labs:We deliver innovative solutions that protect the environment, people, and public health. Our mission is to create a more sustainable, shared future by protecting health and well-being in a safe, responsible, and sustainable way.Job Summary:We are seeking a skilled Customer Service Representative II to join our Field Services Operations...

  • Customer Service Representative II

    2 weeks ago

    Brisbane, Queensland, Australia Customer Labs Full time

    About Customer Labs:We are a leading provider of innovative solutions that protect the environment, people, and public health. Our mission is to create a more sustainable, shared future by delivering cutting-edge solutions that make a difference in people's lives, communities, and our planet.Job Summary:We are seeking a highly motivated and experienced...

  • Customer Service Manager

    1 week ago

    Brisbane Airport, Australia Oceania Ground Force Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Oceania Ground Force. As a key member of our operations team, you will be responsible for driving a customer-centric approach to deliver exceptional service to our airline customers.Key ResponsibilitiesLead a team of customer service professionals to...

  • Customer Service Representative

    2 weeks ago

    Brisbane Airport, Australia Secure Parking Full time

    About Secure ParkingSecure Parking is a leading commercial car park operator in Australia and New Zealand, with over 550 car parks across the region. Founded over 40 years ago, the company is now owned by Park24 Co. Ltd., Japan's largest commercial car park operator.As a major supplier of Airport Landside Operations, Secure Parking has a wide range of job...

  • Customer Service Manager

    4 months ago

    Perth Airport, Australia dnata catering Full time

    **Do you want a high-flying career working for the world’s largest air services provider, based in Perth?** We have an exciting opportunity available for a **Customer Service Manager** to join our friendly and supportive team based in **Perth** on a **full-time permanent **basis. **More about this role**: To put it simply, you will be the central point...

  • Customer Service Manager

    4 months ago

    Melbourne Airport, Australia dnata catering Full time

    **Do you want a high-flying corporate career working for the world’s largest air services provider, based in Melbourne?** We have an exciting opportunity available for a **Customer Service Manager** to join our friendly and supportive team based in Melbourne on a **full-time permanent **basis. **More about this role**: Reporting to our Business Manager...

  • Customer Service Manager

    4 months ago

    Adelaide Airport, Australia dnata catering Full time

    **Do you want a high-flying career working for the world’s largest air services provider, based in Adelaide?** We have an exciting opportunity available for a **Customer Service Manager** to join our friendly and supportive team based at **Adelaide** **Airport** on a **full-time permanent **basis. **More about this role**: To put it simply, you will be...

  • Customer Service Representative

    1 week ago

    Brisbane Airport, Australia Secure Parking Full time

    {"title": "Customer Service Officer - Valet Operations", "subtitle": "Provide exceptional customer service and mobility management at Brisbane Airport", "content": "We are seeking a highly motivated and enthusiastic Customer Service Officer to join our team at Brisbane Airport. As a key member of our Valet Operations team, you will be responsible for...

  • Customer Service Representative

    1 month ago

    Brisbane Airport, Australia Smarte Carte Australia Pty Ltd Full time

    We are Australia’s leading supplier and manager of Airport luggage storage solutions, specifically, Baggage Storage by Smarte Carte, a retail store which allows travellers to store luggage while they await their flight or cruise. We are soon opening our latest Baggage Storage store at Brisbane Airport's Skygate Centre. We are looking for Customer Service...

  • Customer Service Manager

    4 weeks ago

    Adelaide Airport, Australia dnata catering Full time

    **Do you want a high-flying career working for the world’s largest air services provider? See your career take off with us, where the sky truly is the limit!** We have an exciting opportunity available as **Customer Service Manager** to join our friendly and supportive team based at **Adelaide** **Airport** on a **full-time permanent **basis. **More...

  • Customer Service Representative

    1 day ago

    Brisbane Airport, Australia Secure Parking Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Customer Service Officer to join our team at Brisbane Airport. As a key member of our Valet Operations team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.Key ResponsibilitiesProvide excellent customer service and mobility...

  • Customer Service Manager

    4 months ago

    Melbourne Airport, Australia dnata catering Full time

    Do you want a high-flying corporate career working for the world’s largest air services provider, based in Melbourne?We have an exciting opportunity available for a Customer Service Manager to join our friendly and supportive team based in Melbourne on a full-time permanent basis. More about this role:Reporting to our Business Manager you will be our...

  • Customer Service Representative

    2 weeks ago

    Brisbane Airport, Australia Secure Parking Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. As a key member of our Kerbside Operations team, you will be responsible for providing exceptional customer service to passengers and commercial partners at Brisbane Airport.Key ResponsibilitiesDirect passengers to the right...

  • Customer Service Representative

    2 weeks ago

    Brisbane Airport, Australia Secure Parking Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. As a key member of our Kerbside Operations team, you will be responsible for providing exceptional customer service to passengers and commercial partners at Brisbane Airport.Key ResponsibilitiesDirect passengers to the right...

  • Customer Service Representative

    2 weeks ago

    Brisbane Airport, Australia Secure Parking Full time

    About Secure ParkingSecure Parking is a leading commercial car park operator in Australia and New Zealand, with over 550 car parks across the region. Founded over 40 years ago, the company is now owned by Park24 Co. Ltd., Japan's largest commercial car park operator.As a major supplier of Airport Landside Operations, Secure Parking has a wide range of job...

  • Customer Service Officer

    3 months ago

    Brisbane Airport, Australia BMS Performance Australia Pty Full time

    **Customer Service Officer - Mechanical** - Based in their Brisbane Airport HQ - Market Leading Products - Hose, fitting, valves etc... - Salary up to $65k Base + Bonus + Super Do you have a customer service and mechanical experience? An opportunity with a fluid technology company is now open! **THE COMPANY** Employing over 3,000 staff worldwide, and with...

  • Customer Service Representative

    1 week ago

    Brisbane Airport, Australia Secure Parking Full time

    About Secure ParkingSecure Parking is a leading commercial car park operator in Australia and New Zealand, with a presence in over 650 car parks across the region. Founded over 40 years ago, the company has a rich history of innovation and growth, with a strong focus on customer service and employee development.Job SummaryWe are seeking a highly motivated...

  • Customer Service Representative

    1 week ago

    Brisbane Airport, Australia Secure Parking Full time

    About Secure ParkingSecure Parking is a leading commercial car park operator in Australia and New Zealand, with a presence in over 650 car parks across the region. Founded over 40 years ago, the company has a rich history of innovation and growth, with a strong focus on customer service and employee development.Job SummaryWe are seeking a highly motivated...

  • Customer Service Representative

    17 hours ago

    Brisbane Airport, Australia Secure Parking Full time

    {"title": "Customer Service Officer - Kerbside Operations", "description": "Secure Parking - A Leader in Airport Landside OperationsSecure Parking is the largest commercial car park operator in Australia and New Zealand, with over 650 car parks across both countries. Our company has a rich history, dating back over 40 years, and has been acquired by Park24...

  • Customer Service Representative

    2 weeks ago

    Brisbane Airport, Australia Secure Parking Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Control Room Operator at Brisbane Airport. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring a smooth experience for our customers.Key ResponsibilitiesProvide high-level customer service...