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Customer Service Manager
2 months ago
We are seeking a highly skilled and experienced Customer Service Manager to join our team at Oceania Ground Force. As a key member of our operations team, you will be responsible for driving a customer-centric approach to deliver exceptional service to our airline customers.
Key Responsibilities- Lead a team of customer service professionals to deliver high-quality service to airline customers, prioritizing safety and compliance at all times.
- Collaborate with the Ground Services Manager to provide support and recommendations for daily operational requirements.
- Develop and implement coaching and mentoring strategies to enhance employee performance and contribute to a positive and inclusive work environment.
- Manage aircraft delays, staff shortages, and daily resourcing to ensure efficient and cost-effective operations.
- Ensure rostering practices align with the Enterprise Agreement and drive a reporting culture to prevent safety threats and mitigate workplace incidents.
- Foster strong relationships with internal and external stakeholders, including airlines and regulatory bodies.
- Minimum 3 years of experience in a customer service role in ground handling and/or airlines.
- Proven experience in managing teams and leading operational teams.
- Strong leadership and coaching skills, with the ability to empower individuals and drive results.
- Excellent communication and problem-solving skills, with the ability to articulate information and make informed decisions.
- Thorough understanding of airport regulations and airline procedures and policies.
- Immaculate grooming and deportment, with a strong sense of confidentiality and ethical behavior.
Oceania Ground Force offers a competitive salary, superannuation, and a range of benefits, including accelerated upskilling and career progression opportunities, rotational rostering, and a reward and recognition scheme.
We are committed to providing a safe and inclusive work environment, with a focus on employee well-being and development.
If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
