Customer Service Representative

1 week ago


Brisbane Airport, Australia Secure Parking Full time
About Secure Parking

Secure Parking is a leading commercial car park operator in Australia and New Zealand, with a presence in over 650 car parks across the region. Founded over 40 years ago, the company has a rich history of innovation and growth, with a strong focus on customer service and employee development.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer in our Kerbside Operations at Brisbane Airport. As a key member of our team, you will be responsible for providing exceptional customer service, direction, and information to passengers and commercial partners on and around our roadways.

Key Responsibilities
  • Provide outstanding customer service to passengers and commercial partners
  • Direct passengers to the right locations and allocate taxis to departing customers
  • Provide first aid to visitors as required and manage traffic to ensure a seamless landside operation experience
  • Work collaboratively with colleagues and supervisors to achieve team goals
Requirements
  • Honest, reliable, and punctual with a friendly and cooperative attitude
  • Good communication skills with the patience to deal tactfully with people
  • Ability to follow instructions and work cooperatively with colleagues
  • Current full driver's license and willingness to work in rotating shifts, including weekends
  • First Aid certificate and Traffic Control training (training can be provided)
  • Police check and Airport ASIC card required
What We Offer

Secure Parking is committed to diversity and inclusion in the workplace and encourages applications from Indigenous Australians and Torres Strait Islanders. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.



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