Airfreight Export Customer Operations Specialist

2 months ago

Brisbane Airport, Australia DHL Full time

Like the idea of using your experience in a fast-paced environment - Working for a Global organisation like DHL?

Are you interested in developing a career in freight forwarding?

We have an exciting opportunity for an Airfreight Export Customer Operations Specialist, which has recently become available. This position is located within our airfreight team and based at our Brisbane Airport office.

About Us

DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfilment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 380,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. With specialised solutions for growth markets and industries including technology, life sciences and healthcare, engineering, manufacturing & energy, auto-mobility and retail, DHL is decisively positioned as "The logistics company for the world".

Reporting to the Airfreight Export Manager, you will be responsible for Air freight export operations and customer service.

Tasks required include but are not limited to:

  • Communicate and liaise with clients, airlines, transport operators and overseas agents.
  • Advanced use of CargoWise.
  • Coordinate shipments for pickup and delivery by transport providers.
  • Maintain a high level of customer service at all times.
  • Respond to customer enquiries via phone and email.
  • Source and negotiate rates, receive and coordinate booking and job registrations.
  • Preparing export documentation and ensuring compliance with international trade regulations.
  • Accurate and timely preparation and issue of invoices.
  • Provide regular updates on arrival details and status reports.
  • Maintain long-term solid relationships with clients, service providers, overseas partners and other relevant parties.
  • Coordinate and work closely with cross-functional teams to ensure seamless coordination.

You must possess:

  • a minimum of 3 years of freight forwarding/logistics industry experience.
  • A high level of attention to detail, ensuring accuracy and precision with all tasks.
  • A positive ‘can-do’ attitude, excellent written & verbal communication skills (in English), and a strong contributor to the team.

This is an excellent opportunity to join a well-established and growing team that takes pride in delivering the highest-quality service to its valued clients.

Why DHL Global Forwarding?

Apart from a competitive hourly rate, a positive & friendly team, and the ability to cross-train and offer career progression, we also have some awesome Employee Benefits.

Not only do you get discounts on everything from Health Insurance, Flights, Car Hire & Hotel Accommodation etc. - you also get to work with a great team of passionate people all working towards a common goal - delivering the best, proactive service for our clients

Excellence. Simply Delivered.

So if you’re reading this thinking, this is ME APPLY NOW

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