Team Leader, Global Client Delivery

1 month ago

Darwin, Australia Pharmiweb Full time
Are you interested in making a real scientific impact through your everyday work? Would you enjoy working in a team-focused environment as you explore unique career opportunities?

If you are looking for a company where you can gain exposure to a wide variety of science and explore a multitude of career paths across the drug development spectrum, consider working at Labcorp as a Team Leader, Global Client Delivery

Are you a proven leader with a passion for people management? Do you thrive in dynamic environments and have a knack for understanding complex business operations? If so, we want you to be part of our central lab team

Join our Team as a Team Leader, Global Client Delivery in the Healthcare Industry

In this role, you will be responsible for the coordination and management of a regional or global team to ensure the successful implementation of the strategy, structures, processes and metrics of the team in order to deliver outstanding customer satisfaction.

The Team Leader/Supervisor, Global Client Delivery is also accountable for enabling operational delivery, quality and efficiency, and continuously developing innovative solutions for team and customer success.

In this role, you will be part of the Central Labs Services department, a department driving critical research and development that impact lives globally.
You will work fully remote in this role.

In more details, you will:
  • Supervise Daily Operations: Oversee the day-to-day operations of your project management team, ensuring appropriate resource allocation, workload balance, and seamless integration of services.
    • Lead a team of experienced project and study design managers.
    • Coordinate and monitor progress to achieve team goals.
    • Implement, monitor, and report performance metrics.
    • Ensure effective and timely adherence to management communications, meetings, and procedures.
  • Team Development: Lead and develop a talented and diverse team. Understand your team's delivery needs, set clear performance expectations, and support them to achieve these goals.
    • Ensure the development of a competent workforce to meet growth plans within budget.
    • Establish and monitor performance objectives for direct reports, taking corrective action where appropriate.
  • Client Focus: Support client relationship activities and ensure your team meets key business stakeholder needs.
    • Lead client relationship activities, proactively consult with customers to understand their needs and adapt delivery whenever possible.
    • Manage and ensure the resolution of customer complaints, issues, and concerns related to team responsibilities.
  • Innovation and Change: Align your team with our department strategy and participate in or lead functional team initiatives and process improvements.
    • Participate in strategy execution for the department and communicate strategy to your team.
    • Instill and manage a culture of continuous improvement, quality, and productivity.


What we are looking for:
  • Education: Minimum of a bachelor's degree required
  • Minimum 2 years of experience in people management in a fast-paced environment
  • Preferably working experience in the clinical trial industry, but minimum a high interest in the clinical trial industry
  • Proven People Management: Demonstrated experience in leading and managing teams.
  • Communication: Excellent communication skills to inspire confidence and clarity within your team.
  • Leadership by Example: Lead by example in behaviors and coach employees to achieve their best.
  • Client Relationship Management: Experience in supporting client relationships and ensuring client delivery.
  • Process Improvement: Ability to participate in or lead initiatives to improve team processes.
  • Excellence in delivery and customer centric approach
  • Stakeholder management in a matrix based environment


Why Join Us?
  • Impactful Work: Contribute to groundbreaking research and development in the pharmaceutical industry.
  • Growth Opportunities: Develop your career in a supportive and innovative environment.
  • Dynamic Team: Be part of a team that values diversity, collaboration, and continuous improvement.


Apply Now

If you're ready to take on a challenging and rewarding role, apply today and join us in making a difference in people's lives.

Thrive personally and professionally at Labcorp

Working at Labcorp, you'll continue to grow in our learning-based culture so you'll know how to expertly respond and adapt as the industry continues to evolve. Here, you'll put your education to work as you play a meaningful role in advancing healthcare and making a difference in people's life.

In addition, Labcorp offers great benefits, global experience and the opportunity to work independently within a team-oriented environment.

Get to know Labcorp

At Labcorp, we believe in the power of science to change lives. We are a leading global life sciences company that delivers answers for crucial health questions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations that not only empower patients and providers but help medical, biotech, and pharmaceutical companies transform ideas into innovations.

Here, you can join our more than 60,000 employees, serving clients in more than 100 countries, as we work together to make a real impact on people's lives.

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

We encourage all to apply

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit ouraccessibility siteor contact us atLabcorp Accessibility.

Formore information about how we collect and store your personal data, please see ourPrivacy Statement.

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