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Spare Parts Specialist
1 month ago
Job Summary:
- Manage daily relationships with all mobility customers to ensure they receive the highest level of customer service, including rapid response to Spare Parts RFQ’s.
- Assist all Division team members in managing the Opportunity-to-Order and Order-to-Cash processes to provide best possible outcomes for the business and their customers
Responsibilities & Duties:
- Prepare and communicate Spare Parts quotes including updated prices and lead-times
- Ensure the most efficient and timely processing of Spare Parts orders from receipt of purchase order through to invoicing and delivery to customer.
- Manage customer order banks and Spare Parts deliveries to ensure highest levels of customer satisfaction and achievement of required customer KPI’s through communication, reporting, prioritising and expediting as required
- Monitor and report on direct Spare Parts sales delivery performance, revenue and profitability for all mobility customer accounts
- Manage and close out customer Spare Parts quality inquiries and issues
- Ensure purchase orders received are correct and are processed in accordance with company policies and Terms and Conditions of Sale
- Complete daily invoicing of Spare Parts and component sales from dispatch notes
- Assist with Spare Parts planning internally and externally leading towards increasing Spare Parts market share and maximising stock turn
- Assist with Spare Parts Growth outside Traditional Product Line
- Account Managing key customers
- Generating weekly expediting reports sharing with customers updated ETAs
Relationships and Authority:
- Reports to National Parts & Service Manager
- Maintains sound working relationships with Customers, Sales and Operations teams, key staff in Company branches and other relevant staff within the company
Qualifications and Experience:
- Customer Service (online and face-to-face) experience
- Previous experience in a Spare Parts sales/distribution operation
- Well-developed organisational skills
- Intermediate Excel Skills
- Previous ERP experience
- Can do attitude with a strong work ethic and well-developed customer service focus
- Mechanical knowledge and aptitude are highly desirable
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