Spare Parts Specialist

7 months ago

Sydney, Australia Talent Focus Full time

Job Summary:

  • Manage daily relationships with all mobility customers to ensure they receive the highest level of customer service, including rapid response to Spare Parts RFQ’s.
  • Assist all Division team members in managing the Opportunity-to-Order and Order-to-Cash processes to provide best possible outcomes for the business and their customers

Responsibilities & Duties:

  • Prepare and communicate Spare Parts quotes including updated prices and lead-times
  • Ensure the most efficient and timely processing of Spare Parts orders from receipt of purchase order through to invoicing and delivery to customer.
  • Manage customer order banks and Spare Parts deliveries to ensure highest levels of customer satisfaction and achievement of required customer KPI’s through communication, reporting, prioritising and expediting as required
  • Monitor and report on direct Spare Parts sales delivery performance, revenue and profitability for all mobility customer accounts
  • Manage and close out customer Spare Parts quality inquiries and issues
  • Ensure purchase orders received are correct and are processed in accordance with company policies and Terms and Conditions of Sale
  • Complete daily invoicing of Spare Parts and component sales from dispatch notes
  • Assist with Spare Parts planning internally and externally leading towards increasing Spare Parts market share and maximising stock turn
  • Assist with Spare Parts Growth outside Traditional Product Line
  • Account Managing key customers
  • Generating weekly expediting reports sharing with customers updated ETAs

Relationships and Authority:

  • Reports to National Parts & Service Manager
  • Maintains sound working relationships with Customers, Sales and Operations teams, key staff in Company branches and other relevant staff within the company

Qualifications and Experience:

  • Customer Service (online and face-to-face) experience
  • Previous experience in a Spare Parts sales/distribution operation
  • Well-developed organisational skills
  • Intermediate Excel Skills
  • Previous ERP experience
  • Can do attitude with a strong work ethic and well-developed customer service focus
  • Mechanical knowledge and aptitude are highly desirable

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