Afm Sales Support Spares

7 months ago

Sydney, Australia Howden Full time

What do we do?

Our vision is to enable our customers’ vital processes, which advance a more sustainable world. We supply turnkey solutions, fans, compressors, turbines, blowers, heat exchangers and silencers, as well as a comprehensive range of services including specialised engineering for air and gas handling, project management, equipment servicing and site management.

Howden Australia has an immediate need for a motivated Sales Support Assistant to support our busy Aftermarket Parts Estimating Team. This role reports to our Internal Sales Manager and will help to facilitate an increased quotation volume to customers, in a reduced timeframe, resulting in an increased win rate for the business.
- We will offer an attractive remuneration package, above average superannuation contributions, annual bonus, flexible working arrangements, reimbursement towards your health & fitness regime and a supportive culture._

What needs to be done?

More specifically, your responsibilities will include:

- Timely receipt and acknowledgement of customer enquiries and purchase orders by managing the HAU (Howden Australia) Mailbox (MS Outlook), SAP Ariba and CRM portals.
- Handling inflow of RFQ’s Via CRM & Sales Inbox and directing enquiries and orders for other parts of HAU business to appropriate persons.
- Storing enquiry documents received in appropriate sales folders.
- Clarifying customer requirements and timelines as required.
- Contacting customers to discuss and amend any issues of accuracy on purchase order forms.
- Entering spares orders into AX ERP system.
- Addressing & resolving any customer issues with relevant teams.
- Cross checking and reconciling PO and CRM data and update as required to ensure data accuracy before closing opportunities.
- Ensuring data for open tenders in CRM is accurate and up to date.
- Ensuring data for won projects in CRM matches the customer order details.
- Producing/updating reports from CRM.
- Updating data & providing compliance docs in other support databases as required.
- Supporting the sales team with any ad hoc requirements.
- Assisting with new customer setups and credit approvals.

What do you need to bring?

It is fundamental that you present professionally and have demonstrated Business/Office Administration training / experience, supported by CRM & ERP system knowledge. You will have prior experience in generating and producing quality reporting.

You have a customer centric attitude and good customer service skills, you’ll be confident and proactive liaising with our customers to clarify and deliver on their requirements. You actively display initiative and will make decisions independently.

You’re comfortable working in an autonomous manner, whilst also being an enthusiastic team player, with the desire to help and support the team. You display excellent interpersonal skills, and you are confident communicating at all levels within the business both verbally and in written format.

You have high accuracy, advanced organizational and time management skills and the ability to handle multiple priorities. You will be comfortable performing repetitive administrations processes and tasks when required.

MS Office experience, with intermediate Excel skill set is required.

The following would also be highly regarded:

- Understanding of basic technical terminology

The advantages of working at Howden:
Worldwide business - Liaise with our colleagues in 27 countries.

We offer global and local opportunities
- 6000 employees and world leading engineers, who create cutting edge developments - You will be a part of over 160 years of innovation and development that continues today with our digital solutions.

At Howden we have a strong corporate identity and purpose - You will be a member of our team, shaping the future of the world and tackling some of the most pressing issues facing the planet.

Our products and organisation are Revolving Around You - Our culture promotes individual development to enhance our most important asset - our people.

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