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Receptionist & Office Admin

2 months ago

Mulgrave, Australia My People Solutions Full time

My People Solutions is seeking a highly organised, efficient, detail-oriented people person to join a professional and well-established small office, answering phones, organising meetings and diaries, managing team workflows & supporting a variety of team members with a variety of administration & customer tasks.

The successful candidate will be responsible for answering incoming phone queries from existing & potential clients, screening & directing calls to the right specialists and assisting team members with a variety of administration support tasks.

You need to have strong office & administration experience, exceptional customer services skills (both verbal and written), great problem-solving skills, time management & organisational skills, as well as the ability to build rapport with a range of stakeholders and remain calm in a fast-paced environment.

Role & Responsibilities

  • Manage all incoming calls to the office, logging origin, allocating to appropriate team member and answering general customer questions.
  • Review, update and maintain CRM with information, ensuring timely communication and compliance and accurate and informative data entry and reporting.
  • Screen calls, request further information, undertake follow up calls, arrange meetings and coordinate diaries.
  • Work closely with the General Manager to identify issues and trends to indicate changing customer requirements.
  • Support team members across a variety of areas with customer and administration tasks. 


Requirements

Qualifications & Experience

  • Exceptional & engaging interpersonal & communication skills (verbal and written) with a variety of stakeholders combined with strong record keeping, administration & organisation skills.
  • Experience of working in a variety of office & administration environments where good practice governance & compliance, organisation & attention to detail are critical.
  • Understanding of recruitment & onboarding processes as well as workforce planning, rostering & scheduling will be well regarded.
  • Experienced in using Microsoft Office, CRMs, ATS, Scheduling & Workflow Management Tools.
  • Enjoys problem solving and remains calm in rapidly evolving change environments.
  • Have an abundance of common sense & patience


Benefits

Benefits

Great salary available for the right candidate, full-time position office-based role Monday to Friday 9am to 5pm, additional hours and overtime available, inclusive & supportive team working in a modern office in Mulgrave VIC.

Seeking a role with lots of variety where an abundance of life experience and your organisational & administration experience will be valued? Apply Now