Motor Assessor

4 weeks ago

Melbourne, Australia Suncorp Group Full time

About the Role:

As a trade-qualified Motor Assessor, you'll leverage your expertise in panel beating, spray painting, or the mechanical trade (Cert III) to meticulously assess vehicle damage. From initiating repairs to negotiating settlements, you'll manage a portfolio of motor claims, ensuring cost-effective solutions and exceptional customer outcomes. Previous Collision repair or Service centre management/advisor experience will be highly regarded. 

Key Responsibilities:

  • Manage end-to-end motor claims, conducting assessments and overseeing repairs.
  • Cultivate relationships with industry partners and internal teams.
  • Ensure accurate cost estimations and safe repair recommendations.
  • Work collaboratively within a team to achieve common goals.
  • Improve customer experience by providing exceptional service and support.
  • Demonstrate a willingness to help your peers and contribute to team success.
  • Enjoy and promote a high-performance culture within the organisation.

What You Bring:

  • Trade qualification (Cert III) in panel beating, spray painting, or mechanics plus 5 years post trade experience.
  • Experience in estimating vehicle repairs.
  • Body shop management experience.
  • Delivery front end customer service.
  • Strong organisational skills and excellent time management.
  • Ability to work well within a team environment and support colleagues.
  • A proactive approach to enhancing customer satisfaction.
  • Commitment to maintaining high performance standards.
  • Current unrestricted driver’s license.

What We Offer:

  • Fully maintained company car, fuel card, phone, and laptop.
  • Annual incentive scheme and up to 24 days annual leave.
  • Flexibility in work hours and demands, supporting work/life balance.
  • Autonomous role within a collaborative team environment.
  • Discounts on retail and insurance products.
  • Comprehensive employee assistance program and career development opportunities.
  • Community engagement initiatives including donation matching and volunteer leave.

Chase the Sun, apply online today

At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We’d love to see your application and speak with you even if you do not match the above mentioned.

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact lisa.scanlon@suncorp.com.au for a confidential conversation.

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