Team Leader
6 months ago
Be part of the team whilst guiding and supporting
- A friendly and positive outlook essential
- Must have motor vehicle or property insurance experience.
Our client is based in Docklands, Melbourne and is looking for a Team Leader in Claims to guide teams both onsite and remotely.
**Responsibilities**:
- Lead and supervise a team of claims assessors.
- Oversee the end-to-end claims processing workflow, ensuring accuracy and adherence to guidelines and timelines.
- Monitor team performance metrics, identify areas for improvement and implement strategies to produce efficiencies.
- Act as a point of escalation for claims and customer concerns, including resolving complex claims issues.
- Provide ongoing coaching, training, and development opportunities for team members to enhance their skills and knowledge.
About you:
- Must have 1+ years experience as a Team Leader in claims.
- Must have 2+ years experience in motor vehicle or property insurance.
- Strong understanding of claims processing procedures.
- Knowledge of insurance regulations, and industry best practices.
- Exceptional communication skills.
- Provide and receive constructive feedback.
- Strength in building relationships.
- Ability to handle pressure and navigate high stress situations.
- Capable of making data-driven decisions.
Please contact Miriam or Alana on 02 9100 0777
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