Multilingual Medical Information Specialist

Found in: Talent AU C2 - 3 weeks ago

Melbourne, Australia ProPharma Group Full time

For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. As the world’s largest RCO (Research Consulting Organization), ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners’ most high-profile drug and device programs.

The Multilingual Medical Information Specialist is responsible for providing a high-quality Medical Information service in respect of designated clients/products.

Essential Functions Include:

Providing a high-quality medical information enquiry handling service by anwering technical questions in respect of designated products in an accurate, confident and professional manner. Enquiries may be received via phone, letter, email and fax. Complying with the specific Working Practices which have been agreed with designated clients as well as following processes which may be documented in Client Instructions/other documentation. Ensuring that tasks are completed within the deadlines documented in the agreed ProPharma Standard Operating Procedures (SOPs) and Working Practices (WPs). Recognising adverse events and defective product reports and handling and reporting these in strict compliance with agreed ProPharma SOPs and WPs. Translating English documents into the target language or vice versa, and delivering these translated responses either on the phone or in writing. Using existing standard responses to prepare medical information correspondence (via client databases) or taking responsibility for liaising with the Medical Information Support Services (MISS) department to request the generation of medical information correspondence. Logging all enquiries handled in an accurate, comprehensive and timely fashion in to Enquiry Handling Systems. Liaising with Medical Information Assistants to ensure data received from clients is saved on file in a timely manner where applicable. Ensuring that any confidential information or personal data related to ProPharma and its clients is managed in accordance with Data Privacy regulations as described in ProPharma SOPs. Maintaining awareness of, and ensuring compliance with, the legal requirements and professional guidelines associated with the provision of medical information on behalf of the Pharmaceutical Industry. Quality Assurance Maintaining quality in all areas of the job, particularly reporting of Adverse Events, Product Quality Complaints and logging enquiries into Enquiry Handling Systems. Performing quality checks on Adverse Events, Product Quality Complaints, correspondence to ensure accuracy in all areas of the job. Quality checking translations in line with the translation SOP. Performing additional tasks within the Company as delegated by the Manager. Having a good working knowledge of, and to comply with, the SOPs of ProPharma. Complying with the Company’s health and safety policies. Ensuring the Confidentiality Statement within the Contract of Employment is adhered to at all times in respect of the data and property of ProPharma, its clients and employees of the business.


Qualified candidates must have:

A degree in a life science or pharmacy, or equivalent. Mother tongue in target language (Korean). Fluent in English. Strong translation skills. Able to work within a team in an open and professional manner. Excellent written and oral communication skills and computer literacy. Sound planning, prioritising and organisational skills. Showing an effective workload management system and meeting deadlines. Able to take responsibility for work allocated (ensuring tasks are followed through to completion). Accuracy and attention to detail. Able to understand and follow processes.

We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.

***ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.***

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