Commercial Technical Account Manager

2 months ago

Melbourne, Australia Solaredge Full time

Power the Future with us

SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries.

Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.

By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive.

What will you be doing?

  • Act as “lead” on all technical matters with strategic account(s). Proactively develop customer service strategy to manage customer business objectives.
  • Will manage on nationally all technical support issues in front of the customer
  • Share with the customer knowledge DB and app-notes to be able to be self maintained
  • Owns customer satisfaction with SEDG technology
  • Host weekly technical calls with customers regularly and manage key projects, requiring cross functional discipline.
  • Directly escalate and act as focal point to Marketing, Support, HQ marketing, HQ R&D, teams.
  • Ensure company resources can deliver to customer requirements and follow-through on commitments. Act as project manager to deliver required results.
  • Management of internal SE technical resources as needed.
  • Customer contact for any special issues and trends in customer territories.
  • Ensure that all levels within the customer account are trained on SolarEdge. (regardless of who trains them) including, installers, designers, tier-1 phone support, tier-2 field service engineers, customer data analytic performance team, etc.
  • Receives and translates as appropriate customer suggestions of hardware or software feature changes. 
  • Understands customer expectations, detailed knowledge of customers market strength/weakness, Expert in customer’s business objectives, current and future. Customer contact to discuss product customizations and future developments.


Country:
Australia

City:
Melbourne
  • 5+ years of technical service and account management experience
  • Degree in Electrical Engineering or similar domains
  • Experience in the solar industry- Strongly preferred.
  • Knowledge of industry and experience managing accounts
  • Occasional travel and customer facing activities required.
  • Ability to work in a fast paced environment and adaptive, smart problem solving, often looking for solutions that readily scale and have fleet wide impact with positive outcomes.
  • Strong verbal communication skills including effective cross-functional communication habits in order to effect change on behalf of customer.
  • Demonstrated ability to interface with strategic customers and contacts at an executive and staff level- board room to roof top abilities.
  • Proven ability to deliver high level of customer service and a strong technical aptitude. 
  • Excellent report-writing and data analytical skills. Strong project management skills.
  • Strong analytical and problem solving abilities and critical thinking with a solutions oriented outlook is requirement in often fast paced and dynamic cross functional team environment.
  • Familiarity and working knowledge of working with large data sets; excel, Suite, CRM tools, monitoring and system performance for fleet O&M is valuable skill set.

SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people. SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance. 

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