Technical Account Manager

2 weeks ago

Melbourne, Australia CBRE Full time

Posted- 19-Mar-2024- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Engineering/Maintenance, Facilities Management- Location(s)- Melbourne - Victoria - Australia- **Work for a leader in the facilities management industry providing self-delivery of technical/hard services.**:

- ** Opportunity to work exclusively with a prestigious University**:

- ** Manage a technical and support team across multiple technical service verticals**:

- ** Position based in Melbourne, VIC**
- CBRE is the world's leading and largest commercial real estate services and investment firm; a growing and visionary organisation, comprised of the best and brightest professionals. Within Global Workspace Solutions, also known as GWS, we are invested in the development and unique needs of our diverse employees and client accounts.- The purpose of this position is to provide leadership and guidance in delivering the portfolio strategy and operational outputs across the client account. As an Account Manager, you will be responsible for leading a team of HVAC technicians to deliver all services and operations for our high-profile infrastructure client's site. You will be the primary point of contact, building a positive relationship and addressing any HVAC or facilities management issues that may arise.**Here's what you’ll achieve:
- Serve as the primary point of contact for the client, building and maintaining a strong, positive relationship.
- Manage a technical team and overseeing their work, providing training, and ensuring adherence to safety and quality standards.
- Respond to HVAC and Fire related problems, enforcing policy, rules, and regulations of both CBRE and the infrastructure client.
- Ensure contract compliance, performance management against KPIs, cost savings initiatives, and customer satisfaction.
- Implement infrastructure-specific initiatives and programs including savings programs, energy programs, HSE, playbooks, service delivery plans, training & development, and succession planning for the Technical team.
- Participate in audits related to Environmental Management, Quality Management, Information Security, and other infrastructure-specific areas.
- Develop strategic procurement activities, ensuring best practices, competitive pricing, and proactive delivery of services on infrastructure projects.
- Review and adjust contract processes to align with the infrastructure client’s master contract and CBRE’s corporate standards. Develop the annual facilities budget related to the infrastructure account and ensure all financial and performance targets are met.**About you**:

- Minimum of 6 years in a Technical or Hard Services related field (Fire, HVAC, BMS) or Facilities Management
- Experience in managing a team of HVAC and Fire technicians.
- Previous experience in management and development of geographically disbursed teams.
- Excellent written and verbal communication skills with ability to respond effectively to sensitive issues.
- Strong organisational and analytical skills with ability to effectively present information.
- Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.
- Ability to comprehend, analyse, and interpret complex technical documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.
- Intermediate skills with Microsoft Office Suite, Outlook, and intranet/internet. Ability to use work order management systems.
- Working knowledge of architectural, electrical, fire and mechanical systems. Working knowledge of leases, contracts, and related documents.
- Provide formal supervision to individual employees within single functional or operational area. Mentor and coach team members to further develop competencies.**What’s in it for you?
- People are the foundation upon which our success is built. Our company is diverse and so are the opportunities for professional and career development. Our people are free to expand their skills and knowledge to drive their careers and reach their full potential.- We value flexibility and our people work in ways that meet their work/life commitments and support their wellbeing, development and performance. Our people benefit from a range of educational, financial, lifestyle, health and wellbeing benefits and programs, corporate partnerships and discounts, CBRE Cares Foundation, competitive leave offerings and paid volunteer days.**Can we inspire you to join us?
- At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.- We welcome and encourage First Nations people to apply.- We look forward to hearing from you.

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