Booking Coordinator

1 month ago

Brisbane, Australia The Star Entertainment Group Full time

Join our team as the Booking Coordinator at The Star Brisbane.

The Star Brisbane is Australia’s newest entertainment hub at the heart of the new Queen’s Wharf Brisbane precinct. The first phase is now open, with more venues and experiences on the way. The Star Brisbane offers a variety of new dining, bars, and unique entertainment options. It also includes a five-star luxury hotel, The Star Grand, and a state-of-the-art Event Centre.

This transformational project has brought even more excitement and anticipation to burgeoning Brisbane. It will redefine how people play, shop, and socialise in the river city.

The Booking Coordinator reports directly to the Celebrations Manager and offers an incredible opportunity to coordinate and manage group booking at our dining venues across property, whilst providing administrative and event support.

A few of your responsibilities:

  • Accurately receive and record reservations requests and general enquiries if required in a prompt and courteous manner.
  • Provide administrative support including handling of incoming and outgoing mail, internal paperwork, invoice management through internal systems, database management, and other office duties such as collating documents / archiving and arranging courier requirements.
  • Monitor advance deposits for group bookings ensuring that recording of the deposits is completed in an accurate and timely manner.
  • Maintain a customer focus at all times, ensuring that customer service delivery is timely, effective and efficient and that it meets both the customer’s (internal and external) needs and corporate standards.

What we will be looking for:

  • Strong analytical and communication skills.
  • Ability to work in a team environment.
  • Proven ability to plan and organise effectively.
  • Guest Centric

About you

You will bring previous experience demonstrating administrative abilities in a fast-paced environment and can build trust and teamwork to facilitate strong customer culture. You will have strong communication skills and always maintain a customer focus. You will be someone that can keep their cool, think on their feet and find creative solutions to unexpected situations as they arise. The Star is all about creating memorable guest experiences and as such customer service will be key.

Your role will be pivotal in shaping the success of our events and hospitality operations at the Star Brisbane. Join us in making a difference.

What we can offer you:

  • Complimentary buffet meal on every shift
  • Mental Health and Wellbeing services
  • Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
  • Paid training, ongoing career development opportunities
  • Endless career growth and opportunities to learn and develop your career
  • Up to 30% Discounts across award winning restaurants and accommodation
  • Opportunity to work with elite professionals and assets

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position

About us

The $3.6 billion Queen’s Wharf Brisbane development is being delivered by Destination Brisbane Consortium – a joint venture led by The Star Entertainment Group alongside its partners. 

When complete, Queen’s Wharf Brisbane will deliver four new luxury hotels, more than 50 new food and beverage experiences, significant luxury retail, the restoration of nine heritage buildings and around 1,500 residential apartments.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace. 

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