Customer Service Representative/Admin Assistant

3 weeks ago

Sydney, Australia Montessori Academy Full time
  • Call Centre & Customer Service
  • Customer Service
  • Sydney
  • Permanent / Full Time

15/5/2024

  • Fun and vibrant team
  • Staff discounts on various goods and services including childcare
  • Convenient location with parking and accessible via train, lightrail and buses

The Company 
Established in 2000, Montessori Academy is Australia's leading and largest provider of Montessori early childhood education for children under the age of six. Our vision is to provide our students with an early learning experience that prepares them, not only for school, but for life. With more than 20 campuses across Sydney, and many more in development, Montessori Academy provides excellent career development options, fantastic training and development programs, and a real opportunity to learn and grow. For us, excellence in education is a journey, and we're with you every step of the way. For more information see: www.montessoriacademy.com.au

Perks

  • 17.5% annual leave loading
  • Free on-site parking
  • Generous staff discounts on child care 
  • Access to wellbeing programs (EAP)
  • Supportive Management Team with a flat organisational structure
  • Strong focus on work-life-balance
  • Great company culture that is fun, professional, and supportive of all team members

The Role 
As a Customer Service Representative/Administration Assistant, the role is based at our Head Office in Summer Hill, you are expected to be an active member of a team. Your responsibilities will include:

  • Rotating roster between 8:30am to 5:30pm Monday to Friday
  • Answering incoming calls from the general inquiries line 
  • Book in centre tours as required, follow up on conducted tours and action accordingly
  • Manage process of new leads and enrolling new children along with associated required documentation
  • Manage administration records and databases, update as required
  • Manage the application/waiting list including data entry into Kidsoft and on Microsoft Excel
  • Manage account finance queries as required
  • Be available and able to travel to centres as per operational requirements

Essential Criteria 

  • The ability to multitask effectively from phone tasks to administrative tasks
  • Professional yet friendly telephone manner
  • Good organisation skills with a strong attention to detail
  • Excellent customer service skills and confidence in turning leads to enrolments
  • Current Working with Children Check (or willing to obtain one)

To apply now please click through to our application. Alternatively, contact Human Resources at jobs@montessoriacademy.com.au.

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