Supporter Experience and Retention Clerk

6 days ago

Blackburn, Australia The Salvation Army Full time

Number of Positions Available:

1

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better.  It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.  

About the Role: 

We currently have a permanent, full time, opportunity for a Supporter Experience and Retention Clerk that will be based in our Blackburn, Melbourne office and will report to the Team Leader Supporter Experience and Retention.  

The successful candidate will support the delivery of the Donor Stewardship program and Donor Journeys across multiple fundraising channels. This is a wonderful opportunity to support the national fundraising strategy, provide clear and integrated communications to our donors and improve the overall productivity of the Donor Services team.  

Key Responsibilities:  

  • Provide high level service and support to donors by actioning donor queries (receipts and general queries/compliments/complaints) 
  • Answer incoming calls and make outbound calls to donors without Relationship Managers (RM) through our Genesys Platform
  • Help design and coordinate donor recognition activities including post-campaign recognition  
  • Support the Supporter Experience Acquisition and Growth team in delivery of their Campaign revenue, acquisition and retentions targets 
  • Provide a collaborative and integrated donor liaison supporting the growth of donor segments from Individual Giving, Regular Giving and Transformational Gifts 
  • Updating core donor communication requests and database administration of Core Donors 

About You: 

  • 2-4 years experience in a customer centric environment/relevant role 

Why Work for Us:

  • 9 day fortnight (RDO once every two weeks)
  • Eligible employees can access NFP salary packaging
  • Flexible working arrangements including WFH
  • Opportunity for training and career development
  • Paid parental leave
  • Employee Assistance Program
  • Discounted health and fitness programs
  • Up to 8 weeks leave per year through our purchase leave scheme
  • Up to 5 days paid leave per year to support a TSA program or activity

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