Donor Engagement and Retention Specialist

1 week ago


Blackburn, Victoria, Australia The Salvation Army Full time

Are you passionate about delivering exceptional customer experiences and driving donor engagement?

We are seeking a highly skilled and motivated Donor Engagement and Retention Specialist to join our team at The Salvation Army in Blackburn, Melbourne.

About the Role:

This is a permanent, full-time opportunity that will support the delivery of the Donor Stewardship program and Donor Journeys across multiple fundraising channels.

The successful candidate will provide high-level service and support to donors by actioning donor queries, providing clear and integrated communications, and improving the overall productivity of the Donor Services team.

Key Responsibilities:

  • Provide exceptional customer service to donors through phone calls, emails, and other communication channels
  • Action donor queries, including receipts, general inquiries, compliments, and complaints in a timely and professional manner
  • Design and coordinate donor recognition activities, including post-campaign recognition
  • Support the Supporter Experience Acquisition and Growth team in achieving campaign revenue, acquisition, and retention targets
  • Collaborate with the team to develop and implement effective donor engagement strategies
  • Update core donor communication requests and maintain accurate database administration

About You:

  • You have 2-4 years of experience in a customer-centric environment or a relevant role

Why Work for Us:

  • Enjoy a 9-day fortnight (RDO once every two weeks) and flexible working arrangements
  • Access NFP salary packaging benefits and discounted health and fitness programs
  • Develop your skills and career through training and development opportunities
  • Take advantage of paid parental leave and employee assistance programs
  • Use up to 8 weeks' leave per year through our purchase leave scheme and up to 5 days paid leave per year to support a TSA program or activity

Estimated Salary: $65,000 - $80,000 per annum, depending on experience



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