Donor Engagement and Retention Specialist
1 week ago
Are you passionate about delivering exceptional customer experiences and driving donor engagement?
We are seeking a highly skilled and motivated Donor Engagement and Retention Specialist to join our team at The Salvation Army in Blackburn, Melbourne.
About the Role:
This is a permanent, full-time opportunity that will support the delivery of the Donor Stewardship program and Donor Journeys across multiple fundraising channels.
The successful candidate will provide high-level service and support to donors by actioning donor queries, providing clear and integrated communications, and improving the overall productivity of the Donor Services team.
Key Responsibilities:
- Provide exceptional customer service to donors through phone calls, emails, and other communication channels
- Action donor queries, including receipts, general inquiries, compliments, and complaints in a timely and professional manner
- Design and coordinate donor recognition activities, including post-campaign recognition
- Support the Supporter Experience Acquisition and Growth team in achieving campaign revenue, acquisition, and retention targets
- Collaborate with the team to develop and implement effective donor engagement strategies
- Update core donor communication requests and maintain accurate database administration
About You:
- You have 2-4 years of experience in a customer-centric environment or a relevant role
Why Work for Us:
- Enjoy a 9-day fortnight (RDO once every two weeks) and flexible working arrangements
- Access NFP salary packaging benefits and discounted health and fitness programs
- Develop your skills and career through training and development opportunities
- Take advantage of paid parental leave and employee assistance programs
- Use up to 8 weeks' leave per year through our purchase leave scheme and up to 5 days paid leave per year to support a TSA program or activity
Estimated Salary: $65,000 - $80,000 per annum, depending on experience
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