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Partner Support Associate

1 month ago

Melbourne, Australia Qantas Full time
  • Challenge yourself to support the Partnerships team within Qantas Hotels & Holidays
  • Take an opportunity to optimise how we work with internal stakeholders and hoteliers globally
  • Permanent role in either our Sydney or Melbourne offices

Qantas Loyalty is a high performing business and has a history of launching exciting new brands and services that make a difference to its millions of Frequent Flyer and Business Rewards members. We love what we do and look forward to what we might create for the future. Being part of a business that’s constantly changing challenges us to think and move on our feet quickly.

As the Partner Support Associate, you will support and deliver process improvement initiatives extending across all areas of sales and partnerships including, reporting, engagement, contracts, process & policy, knowledgebase, training, escalations, as well as payment calculations and VCC creation. This role is a key contact for hotelier facilitated escalations, including any that require checking with legal and as such will require the incumbent to represent Qantas Group with both members of the broader Partnerships team, our hotelier partners and other business stakeholders.

The role will be supporting the Sales Team in achieving procurement targets and bears responsibility for the collation and completion of hotelier contracts required across both retail and wholesale channels. In line with campaigns, you are also responsible for the quality check and review of campaign materials, as well as supporting multiple teams to ensure on-time delivery and risk mitigation associated with campaign activity across Hotels and Holidays. The role ensures accuracy and speed to market with products whilst at the same time constantly reviewing and identifying opportunities for process improvement.

You’ll have:

  • 3 years’ experience in the travel and tourism industry working with external partners
  • Experience in a sales operational role or similar operational environment
  • Exceptional customer service experience
  • Experience in a business analysis or related operational role
  • Prior experience with working across squads/ domains to mitigate the silo effect arising from business processes & technologies that cut across squads & domains
  • Experience working between business managers and external partners
  • Experience developing, implementing and managing initiatives.
  • Demonstrated ability to produce reports and documents efficiently and effectively
  • Excellent organisational and administrative skills
  • Demonstrated ability to work effectively within a team in a support role
  • Experience in dealing effectively with a wide range of stakeholders.
  • In depth knowledge of the travel and tourism industry and the distribution landscape would be a significant advantage
  • Highly motivated and committed team player
  • Results orientated, can do individual

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

  • We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
  • We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
  • We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
  • We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application. We will then work with you to identify the best way to assist you through the recruitment process. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close: 12 June 2024

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