Client Intake Officer

1 month ago

Brisbane City, Australia Archdiocese of Brisbane Full time
  • Great working environment
  • Local to Brisbane and surrounding areas
  • Salary packaging options are available, up to $15,900.

Centacare Community Services, the social services arm of the Catholic Archdiocese of Brisbane, has been providing support and care to the community for over 50 years. We are committed to leading social change, strengthening families, and supporting individuals and communities, delivering a wide range of social services across Southeast Queensland.

About the Role:
The Intake Officer plays a vital role in facilitating the smooth admission and onboarding of clients into our services. This 6 month fixed-term full-time position involves assessing potential clients, coordinating access to community supports, and ensuring that all documentation and processes adhere to regulatory and organizational standards. The Intake Officer is dedicated to providing a seamless and supportive onboarding experience for clients and their families as they engage with Centacare services.

By effectively managing these responsibilities, the Intake Officer ensures that client transitions into services are well-supported, compliant, and personalized, enhancing client satisfaction and operational efficiency.

Key Responsibilities:

  • Monitor and respond to referrals from government portals to identify prospective clients and initiate follow-up.
  • Handle inquiries from potential clients, families, and other referral sources, providing information and addressing concerns to build trust and engage clients.
  • Conduct initial screenings to assess eligibility and understand prospective clients' specific needs, gathering information to inform service planning.
  • Provide guidance on the onboarding process, explaining service options, timelines, and next steps to set realistic expectations and build client confidence.
  • Coordinate and schedule client assessments with service teams, ensuring timely evaluations that align with client needs.
  • Maintain client records in the Client Information Management System (CIMS), ensuring accuracy and compliance with data and privacy regulations.
  • Keep detailed records of approved funding, service types, and contract entitlements to ensure services align with funding allocations.
  • Regularly monitor service capacity against contract obligations to ensure alignment with available resources.
  • Collaborate with rostering and service teams to arrange services tailored to client needs and preferences.
  • Work with service teams and leaders to provide a comprehensive handover, ensuring they have all necessary information for effective client engagement.
  • Support the contact center by responding to client inquiries, resolving issues, and directing calls as appropriate.
  • Collaborate with operational, rostering, and business support teams to facilitate a cohesive onboarding experience.
  • Oversee the entire onboarding journey from initial referral to service commencement, proactively resolving any issues to ensure a smooth, positive client experience.
  • Provide day-to-day support to achieve business plan outcomes.
  • Contribute to continuous improvement efforts by providing feedback on intake processes and client needs.
  • Provide regular formal supervision to direct reports.
  • Keep senior staff informed of issues and needs related to the position and service.

Essential Requirements: 

  • Previous experience in intake or administrative roles within aged care, disability, healthcare, or social services.
  • Must hold or be eligible for a Working with Children's Card (Blue Card).
  • Must hold or be eligible for a NDIS Working Screening Card (Yellow Card).
  • Must hold a current National Police Certificate.
  • Must have a QLD Driver's Licence.
  • Strong understanding of the community aged and disability sector, including My Aged Care, NDIS, and various funding models.
  • Excellent interpersonal and communication skills for effective interaction with clients and their families or advocates.
  • Attention to detail with the ability to manage large volumes of information.
  • Proficiency in using care management systems (e.g., Alayacare) and Microsoft Office Suite.
  • Strong time management skills and ability to prioritize tasks in a busy environment.

Benefits: 

  • Salary Sacrifice options.
  • Opportunities for professional development and career advancement.
  • Supportive and inclusive work environment dedicated to making a positive impact in the community.
  • Comprehensive training on all aspects of the role, including transition to the Alayacare Client Management system.

If you are a motivated and experienced professional looking to make a difference in the lives of others, we encourage you to apply for this exciting opportunity with Centacare Community Services. Join us in our mission to empower individuals and families to thrive. The role is paid at a level 3.1 ($40.05) to level 3.5 ($45.34) under our EBA, with skills and experience being critical to the role. 
Please note shortlisting and interviews will commence as applications are received. 
The Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people (0 - 18 years) and/or vulnerable adults. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or vulnerable adults
   

  • Intake Officer

    3 months ago

    Brisbane City, Australia CPL - Choice, Passion, Life Full time

    Mylestones has been part of CPL; Choice, Passion and Life for 24 years supporting thousands of people reach their potential and find a job they love. We know that with the right support there is no limit to what people with disability can achieve, especially when it comes to employment. As our Intake Officer, you’ll be joining our friendly and supportive...

  • Intake Officer

    2 weeks ago

    Darwin City, Australia Calvary Care Full time

    Intake Officer  - Darwin Progress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment Working part of a multi-disciplinary team  About the role Calvary Community care is seeking the role of a home care package, STRC, CHSP,DVA and TCP...

  • Intake Officer

    2 months ago

    Brisbane, Australia CPL - Choice, Passion, Life Full time

    Permanent Full-Time role - Salary + Salary Packaging - Based in Teneriffe - Use your sales and customer service skills to change people's lives! Mylestones has been part of CPL; Choice, Passion and Life for 24 years supporting thousands of people reach their potential and find a job they love. We know that with the right support there is no limit to what...

  • Intake Officer

    3 months ago

    Brisbane, Australia CPL - Choice, Passion, Life Full time

    Permanent, fulltime role - Salary + Salary Packaging - Based in Teneriffe - Use your sales and customer service skills to change people's lives! Mylestones has been part of CPL; Choice, Passion and Life for 24 years supporting thousands of people reach their potential and find a job they love. We know that with the right support there is no limit to what...

  • Intake Officer

    1 month ago

    Melbourne City Centre, Australia Victoria Legal Aid Full time

    **6x full time 12 month fixed term positions**: - **Salary range: $56,951 - $76,425 (pro rata) plus super plus salary packaging**: - **Up to $15,900 in salary packaging and hybrid WFH & office model** **About the role** Legal Help has an exciting new opportunity to join our growing Client Intake and Information team as an Intake Officer. We are seeking...

  • Intake Officer

    6 months ago

    Brisbane, Australia Office of the Queensland Ombudsman Full time

    The Office of the Queensland Ombudsman investigates complaints about the actions and decisions of Queensland government departments and agencies, local councils and publicly funded universities; and works with agencies to improve their decision-making. As an Intake Officer, you will be responsible for the management of a caseload of files involving the...

  • Intake Officer

    2 months ago

    Brisbane, Australia BCPSYC Full time

    We are seeking a passionate and dedicated **Intake Services Coordinator** to join our dynamic company. This is an exciting opportunity for individuals interested in pursuing a career in psychology, health administration, or practice management. As a key member of our Intake Services Team, you will play a vital role in ensuring a smooth and supportive client...

  • Intake Officer

    6 months ago

    Brisbane, Australia Office of the Queensland Ombudsman Full time

    The Office of the Queensland Ombudsman investigates complaints about the actions and decisions of Queensland government departments and agencies, local councils and publicly funded universities; and works with agencies to improve their decision-making. We acknowledge our role in protecting and promoting human rights. Recruitment decisions are made in a way...

  • Intake and Resolution Officer

    6 months ago

    Melbourne City Centre, Australia Department of Families, Fairness and Housing Full time

    THE ROLE Reporting to the Senior Intake and Resolution Officer, the Intake and Resolution Officer will receive written and verbal notifications and complaints about Victorian disability workers. The Intake and Resolution Officer will contribute to delivering end-to-end processes for receiving, assessing, conciliating/mediating and resolving complaints under...

  • Intake and Enquiries Officer, Intake and Early

    3 months ago

    Melbourne City Centre, Australia Department of Health Full time

    **About the role**: - Intake and Enquiries Officers are the first point of contact for enquiries and complaints made to the Health Complaints Commissioner (HCC) about Victorian health service providers. - Intake and Enquiries Officer deal with telephone, in-person and written enquiries and complaints and provide referral advice and information about the...

  • Client Intake

    3 months ago

    Brisbane, Australia Endeavour Foundation Full time

    Client Intake & Assessment Practitioner Who are #teampossible?    At Endeavour Foundation we have been committed to helping people with disabilities for over 70 years. Our purpose is straight forward, to turn possibilities into reality.   Our commitment extends to creating an inclusive culture, fostering employee growth, learning and...

  • Principal Investigator

    2 months ago

    Brisbane, Australia Queensland College of Teachers Full time

    YOUR OPPORTUNITY - The Principal Investigator - Intake and Assessments role is responsible for conducting preliminary assessment, triaging, ongoing risk management and monitoring of all incoming notifications relating to the conduct and competence of approved and former approved teachers. - Undertaking a collaborative approach with internal and external...

  • Intake Officer

    6 months ago

    Brisbane, Australia Education Full time

    About the Department of Education The Department of Education are dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making...

  • Client Intake and Assessment Professional

    2 weeks ago

    Brisbane, Queensland, Australia Endeavour Foundation Full time

    Unlock Meaningful ConnectionsWe are seeking a seasoned professional to join our Business Excellence team in Cannon Hill. As a Client Intake and Assessment Practitioner, you will be the first point of contact for Home and Community enquiries, playing a pivotal role in supporting clients to achieve their goals through access to Endeavour Foundation...

  • Administration Intake and Program Support Officer

    1 month ago

    Logan City, Australia Act for Kids Full time

    **Salary**: **$73,804 - $79,139 + Super + Salary sacrifice** **Location**: **Logan** **Documentation**: **Employment Type**: **Part-time Temporary** **Department**: **SQ: Logan Safe Healing** **Closing Date**: **18 Nov 2024** **About Act for Kids** **Act for Kids is a prominent provider of prevention, professional therapy and support services for...

  • Aps 6 Intake Allocator

    6 months ago

    Brisbane, Australia IPA Personnel Services Full time

    IPA has been providing quality staffing solutions across Australia for over 30 years and has a strong partnership with our clients. We are partnering with a Federal Government client based in Brisbane to source an APS6 Intake Allocator. **Some of your duties and responsibilities will include**: - Collaborate in managing the regional allocation queue by...

  • SFSS - Intake and Referral Practitioner - Fortitude Valley

    6 months ago

    Brisbane City, Australia Centacare Brisbane Full time

     Centacare Family and Relationship Services (CFRS) is a non-profit community organisation that supports the strengthening of family and community relationships, particularly where there is vulnerability and disadvantage. Our services are available to the entire community regardless of religion, circumstance, ethnicity, economic situation, age, gender or...

  • NDIS Intake Officer

    4 weeks ago

    Bundaberg city centre, Queensland, Australia SOUTHERN CROSS SUPPORT SERVICES Full time

    About Southern Cross Support Services, a leading provider of support services under the National Disability Insurance Scheme (NDIS), we empower individuals with disabilities and their families by offering tailored solutions to enhance their quality of life.Our team is passionate, supportive, and committed to making a positive impact in the community. We are...

  • Client Onboarding Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Archdiocese of Brisbane Full time

    Company OverviewCentacare Community Services is a leading social services provider dedicated to making a positive impact in the community. With over 50 years of experience, we are committed to leading social change, strengthening families, and supporting individuals and communities.We deliver a wide range of social services across Southeast Queensland, with...

  • Aps6 Intake Allocator

    7 months ago

    Brisbane, Australia Hudson Australia Full time

    Our Federal Government client is seeking a passionate and dedicated Intake Allocator to ensure timely allocation of individuals to vital services. This role presents an opportunity to work collaboratively, make informed assessments, and facilitate referrals in a dynamic environment. **Key Responsibilities**: - Collaboratively manage the regional allocation...