SFSS - Intake and Referral Practitioner - Fortitude Valley

5 months ago

Brisbane City, Australia Centacare Brisbane Full time

 Centacare Family and Relationship Services (CFRS) is a non-profit community organisation that supports the strengthening of family and community relationships, particularly where there is vulnerability and disadvantage. Our services are available to the entire community regardless of religion, circumstance, ethnicity, economic situation, age, gender or ability. We strive to deliver professional and accountable services whilst empowering our clients to find solutions and achieve their goals.

The role:
We are currently seeking an Intake and Referral Practitioner – Family & Relationship Services to join our counselling team based in Fortitude Valley on a 12 month full-time contract.

This is an excellent opportunity and the role will suit a dedicated and knowledgeable Practitioner who will assist in the provision of high quality intake (including crisis intake), screening and referral services within the counselling framework of Centacare’s Family & Relationship Services. The role will offer opportunities to support and work with diverse families with complex needs.

Please note that the position holder may be required to work one evening shift each week, which would be between the hours of 12:00pm to 8:00pm weekly, with some flexibility needed in order to meet business requirements.

Key Duties:

Managing of incoming client referrals – including referrals from key partners and stakeholders and assessing eligibility and suitability. Completion of client intake, initial needs assessment as well as risk assessment/s and safety planning where required. Providing information and referring to both internal and external programs including counselling for individuals, couples, children and families, group education and parenting programs, domestic and family violence counselling and family law / family dispute resolution services. Skills and Experience:
Relevant tertiary qualifications in Social Work, Psychology, Social or Behavioural Science from a recognised institution (including eligibility for membership of APS, AASW, PACFA or ACA). Well-developed understanding of Domestic and Family Violence Act, Child Protection Act and Family Law Act, as well as the issues and the impacts on families engaged in these systems. Demonstrated articulation of a well-developed practice framework for domestic and family violence and its nexus with child safety, family law, mental health. Experience in intake, risk assessment, case management and referral pathways crisis intervention, DVO assistance and safety planning. Well-developed written work including report writing, case notes, data collection, data entry and computer literacy skills. Highly effective communication with strong interpersonal skills and an ability to advocate for our clients’ needs with other statutory organisations/ departments. Have a high degree of professionalism and integrity in working with clients, colleagues, and community stakeholders. Ability to support and work with diverse families with complex needs. Availability for some after-hours work. Essential requirements for the role:
Relevant Tertiary qualifications are essential Have a current Blue Card – or be eligible to apply. Have a current driver’s licence. Provide a current Australian Federal Police Criminal History Check or successfully pass one. Have working rights in Australia. Why Work for us?
We offer a competitive remuneration on the Social, Community, Home Care and Disability Services Industry Award level 5. Salary packaging options are available to increase your take home pay by up to $15,900.

How to apply

Click  APPLY  and submit a cover letter that clearly addresses the above listed skills, experience and essential criteria, as well as a copy of your current résumé. If you would like to know more about this role, please contact Matt Horsfall at

Please note shortlisting and interviews will commence as applications are received. 

The Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people (0 - 18 years) and/or vulnerable adults. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or vulnerable adults.

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