Intake Officer

1 month ago

Brisbane, Australia BCPSYC Full time

We are seeking a passionate and dedicated **Intake Services Coordinator** to join our dynamic company. This is an exciting opportunity for individuals interested in pursuing a career in psychology, health administration, or practice management. As a key member of our Intake Services Team, you will play a vital role in ensuring a smooth and supportive client experience from the first point of contact.

**Key Responsibilities**

In this role, you will:

- Assist clients in understanding their options and guide them through the intake process to find the best possible psychologist and service.
- Collaborate closely with the psychologists to ensure we match clients with their practice based on their specific skill set, needs, and preferences.
- Maintain accurate client records and manage appointment scheduling.
- Support the team by managing communication and follow-ups with new clients, ensuring they receive timely and helpful information.

**Requirements and Attributes**
- Previous experience in customer service roles within the Medical or Allied Health Industry is highly desirable, showcasing familiarity with industry-specific protocols and procedures.
- Demonstrated exceptional customer service skills, characterized by a friendly and approachable demeanour that fosters positive interactions with patients and colleagues.
- Strong attention to detail and proficiency in processing complex documentation and instructions accurately and efficiently.
- Clear and precise communication of information, ensuring adequate comprehension and dissemination to relevant parties.
- Excellent interpersonal abilities, enabling seamless interaction and collaboration with colleagues, healthcare professionals and their clients.
- Ability to thrive in a fast-paced, dynamic, and evolving environment; adept at adapting to changing circumstances while maintaining productivity and professionalism.
- Effective multitasking and prioritisation skills, enabling the management of multiple tasks concurrently to meet deadlines and maintain workflow efficiency.
- Discretion and integrity, possessing the capability to handle sensitive and confidential information with the utmost professionalism and confidentiality.

**Benefits We Offer**
- A comprehensive and supportive training program designed to facilitate your professional development and enhance your skill set.
- Opportunities for growth and advancement for individuals who demonstrate dedication, capability, and potential.
- A friendly and inclusive workplace culture where every team member is valued and respected.
- Convenient central locations in Brisbane CBD, complemented by excellent end-of-trip facilities, ensuring a seamless transition to and from work.

**Additional Information**

**Job Type**: Permanent

Pay: From $30.00 per hour

Expected hours: 38 per week

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

**Education**:

- Bachelor Degree (preferred)

**Experience**:

- Customer service: 3 years (required)

Work Authorisation:

- Australia (required)

**Location**:

- Brisbane, QLD (required)

Work Location: In person

Application Deadline: 20/10/2024
Expected Start Date: 28/10/2024

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