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Customer Service Representative 1
2 months ago
About Tronox
Tronox is a fully integrated titanium minerals producer and pigment manufacturer. Across our Australian operations, we extract and process rich mineral sands into a range of valuable products including ilmenite, zircon, rutile and titanium dioxide pigment which are then exported to international markets.
Our sites are part of the global operations of Tronox Limited, the world’s leading integrated manufacturer of titanium dioxide. We’ve been in Australia for the last 60 years
To learn more about our benefits and offers, check out the Brilliance at Work Booklet
Why join TRONOX?
In return for your commitment, you will be offered a competitive salary and benefits package that includes;
- 38 hour average week with a compressed 9 day fortnight option
- Eligibility to participate in the Tronox bonus scheme
- 12.5% Superannuation
- Early access to Long Service Leave at 5 years (pro-rata)
- An annual leave purchase program
- Company paid salary continuance, journey, TPD & life insurances
- A service award program
- A high performance and inclusive culture where people are seen as people.
About the Role
Tronox is currently offering an exciting opportunity for a highly efficient and dynamic APAC (Asia-Pacific) Export Document Officer, who masters in positive customer relationships and attention to detail to join our team at Tronox on a full time, permanent basis.
This role is based at our Henderson Site - off Russell Road, approx. 30-minute drive South of Perth CBD. We also work a compressed 9-day fortnight, enjoy every second Friday off
Your key responsibilities will be:
- Use knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer.
- Exercise judgment and discretion and function independently within authorized limits.
- Serve as the communication link between customers and sales staff to assure responsiveness.
- Track order activity and alerts appropriate staff of any potential delivery problems.
- Expedite the delivery of selected orders.
- Develop a working knowledge of SAP and a thorough understanding of the impact on other systems and users within the company.
- Coordinate internal and external audit readiness.
- Be comfortable, positive and calm with difficult customers.
- Work with some level of independence and efficiency in time management.
- Demonstrate the ability to develop new skills and solve problems creatively.
- Demonstrate a good understanding of Incoterms, Payment terms and applicable banking charges.
- Demonstrate a good understanding of Letters of Credit terms and documentation.
- Thoroughly understand Month End Closure process and requirements.
- Demonstrate a good understanding of Credit, Debit, Rebate and commission processes.
- Investigate and obtain a resolution of customer complaints and issues.
- Responsible for generating shipping or relevant documents for customers.
To be successful in your application, you will ideally possess:
- High level of motivation, adaptablility, flexibility and attention to detail
- Strong interpersonal and communication skills (written and oral)
- Highly developed administration and MS Office Suite skills
- Good analytical and problem-solving skills
- Embraces teamwork and team-oriented personality who can also work independently
What Next?
Are you looking for your next career to be with a global company? Click ‘apply now” and start your career with Tronox today
Applications close on Sunday 29th of September.
Tronox is committed to building and retaining a diverse and inclusive workforce that reflects the communities in which we operate. We encourage all suitable candidates to apply.
Tronox reserves the right to remove the job postings prior to the stated closing date. If you are interested in applying in this position, please submit your application as soon as possible.
