Customer Service Representative

6 months ago

Kwinana Beach, Australia Page Personnel Full time

6 month on-going contract
- Faced paced and dynamic environment

**About Our Client**:
Page Personnel have partnered with a leading global provider of crop nutrients, feed, crop protection, and services. This partnership is instrumental in supporting farmers worldwide to enhance food production sustainability.

With a reach extending to over half a million growers across 1,500 retail outlets globally, our client is pivotal in shaping the future of agriculture. Their commitment to innovation is key to fostering enduring success, both for their customers and stakeholders alike.

The primary functions of this role are;
- To achieve excellence in Customer Service in a timely, professional, and complete manner to ensure all customer relationships (external and internal) reflect positively on the business operations.
- Contacting customers, branches, agents, and Nutritional Sales Managers for any outstanding information required or for purchase order information for orders that are due for collection.
- Contract Entry, Amendment Processing and Contract Cancellations all processed on the system accurately and according to business KPIs. Update and support Nutritional Sales Manager(s), Agents and/or Production Staff when required.
- Initiate and perform all follow-up action required to complete Customer's requests/enquiries: including documentation of orders, chasing for signed contract, provision of reconciliations or invoices if requested, etc.
- Ensuring all reporting (OOR) has correct information: price, cleaning up of residual balances, correct dates, or references (POs, EU name etc).
- Reconciling any customer orders and/or reports as required by Customer Service Manager and Sales Managers.

**The Successful Applicant**:

- Extensive customer service background.
- Advanced proficiency in PC skills, including MS Office and data entry.
- Exceptional communication skills, both verbal and written, along with strong interpersonal abilities.
- Advanced numerical proficiency.
- Eagerness to contribute positively within a team environment and ability to work independently.
- Self-assurance, adeptness in multitasking, and ability to meet tight deadlines.
- Meticulous attention to detail.
- Flexibility to work additional hours as needed, reflecting the demands of the industry.
- Self-motivated with a professional and positive approach to task completion.

**What's on Offer**:
Whats on offer for you?
- Free Parking.
- Above-industry-standard remuneration.
- 6-month contract.
- No early mornings (10:30am-6:30pm).
- Joining a highly esteemed Agriculture business.
- Immediate start.

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