IT Service Delivery Analyst

2 weeks ago


Perth, Australia Ashurst Full time

The Opportunity:

We have a great opportunity for an experienced IT Service Delivery Analyst to join our team in Perth. In this role you will provide onsite IT support including the management of software and hardware incidents and service requests to all staff within the Perth office as well as some remote support for other offices in Australia.

The successful candidate will have the following essential skills and experience:

At least 3 years experience providing IT support, analysing and troubleshooting IT incidents Excellent communication skills and strong customer service focus Strong attention to detail and highly effective organisational & planning skills Ability to perform well in a busy high pressure environment Work in accordance to ITIL processes and procedures Intermediate to advanced skills in Microsoft Office & Outlook 2016, Microsoft Windows 10 Professional workstation and Microsoft Active Directory

What makes Ashurst a great place to work?

We offer you all the things you should expect from an international law firm, some of which include:

competitive remuneration with the flexibility to reward high performance; flexible working; complimentary gym memberships; corporate health plans; a global professional development offering for all employees; and an industry-leading programme that celebrates diversity and inclusion.

We are committed to delivering positive impacts to our communities through our Social Impact programme, with a strong emphasis on working with First Nations people through our pro bono practice.

We aim to recruit, retain and promote the best people from the widest possible talent pools. We are committed to offering a safe and welcoming environment for all employees to ensure they are supported to work at their best.

Beyond this, what sets Ashurst apart from others is our global strength, our drive to innovate and collaborate, and our commitment to excellence. It is these values that make Ashurst a unique place to work.


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