IT Servicedesk Consultant

3 weeks ago


Melbourne, Australia Milestone IT Full time

Milestone IT is currently working with this brilliant organisation that has an exciting opportunity for an experienced IT Servicedesk consultant to join a great team.

Working with a small team of IT specialists, you will be Providing Level 1 support to users both on and off-site.

Key Responsibilities include:

  • Providing IT support over the phone
  • Providing first level support and logging the tickets
  • Provide excellent customer service
  • Providing hands-on hardware and software support
  • Installing, moving, adding, and changing equipment and software
  • Maintenance of Client's Network
  • Performing proactive and reactive troubleshooting to identify potential problems

Skills we are looking for:

  • Detailed knowledge of Ticketing System
  • Detailed knowledge and experience of Windows 10 Operating Systems
  • Detailed knowledge and experience of Microsoft Office Suite
  • Detailed knowledge of Active Directory
  • Someone with experience performing in a similar position.
  • Friendly welcoming professional with good telephone manners.
  • Well presented, hardworking, and enjoys working in a Team
  • Possess great written and verbal communication skills.
  • Work well independently and productively within a small team environment.

This is a fantastic opportunity for someone looking for a challenging and exciting opportunity. Please note, candidates will receive an immediate response.

Apply Now



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