IT Servicedesk engineer

1 week ago


Melbourne, Victoria, Australia Milestone IT (Milestone Information Technology) Full time

Milestone IT is currently collaborating with a fantastic Organization with an exciting opportunity for an experienced IT ServiceDesk Engineer to join their team. Working alongside a dedicated team of IT experts, you will deliver Level 1 support to users on-site and off-site.

Key Responsibilities:

  • Gather information and raise tickets for clients.
  • Provide IT support for customer queries and incidents.
  • Create and manage Active Directory accounts and Exchange mailboxes.
  • Respond promptly to service issues.
  • Perform troubleshooting to identify potential problems.
  • Maintain clear communications and records to support service delivery.

Required Skills:

  • In-depth knowledge of the Ticketing System.
  • Proficiency in Windows 10 Operating Systems.
  • Expertise in Microsoft Office Suite.
  • Familiarity with Active Directory.
  • Excellent communication and telephone etiquette.
  • Ability to work well in a team.
  • Strong written and verbal communication skills.
  • Work effectively within a small team.

This presents an exciting opportunity for those seeking a challenging role. Immediate responses will be provided to candidates.

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