IT Servicedesk engineer

1 month ago

Melbourne, Australia Information & Communication Technology | Help Desk & IT Support Full time

Milestone IT is currently working with this brilliant organization that has an exciting opportunity for an experienced IT ServiceDesk Engineer to join a great team.

Working with a small team of IT specialists, you will be providing Level 1 support to users over the phone


Key Responsibilities include:

Providing IT support over the phone Providing first-level support and logging the tickets Provide excellent customer service Providing hands-on hardware and software support Installing, moving, adding, and changing equipment and software Maintenance of Client's Network Performing proactive and reactive troubleshooting to identify potential problems

Skills we are looking for:

Detailed knowledge of Ticketing System Detailed knowledge and experience of Windows 10 Operating Systems Detailed knowledge and experience of Microsoft Office Suite Detailed knowledge of Active Directory Someone with experience performing in a similar position. Friendly welcoming professional with good telephone manners. Well presented, hardworking, and enjoys working in a Team Possess great written and verbal communication skills. Work well independently and productively within a small team environment.

This is a fantastic opportunity for someone looking for a challenging and exciting opportunity. Please note, candidates will receive an immediate response.

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