IT&C Trainee

The Company

From humble beginnings in 1953, McLean Care is a well-respected provider of the highest quality community, retirement and aged care lifestyle services and options. As a proud not-for-profit, driven by our mission “to focus on you” our organisation provides services to over 1,100 people, in an area of almost 195,000 square km’s across NSW & QLD. At the core of our Strategic Plan is growth and innovation whereby our Information Technology and Communications team are critical to our success.

About the Role

The IT&C Trainee is a fantastic career opportunity to learn on the job, with opportunities for skill development in troubleshooting, system setup, network management, and IT project assistance. You will provide hands-on support across a range of IT&C functions, with a primary focus on delivering first-level technical support, assisting in IT asset management, and contributing to the maintenance and administration of IT systems. . The IT&C Trainee will work under the direct the broader IT&C team, gaining experience in both operational and strategic aspects of IT service delivery.

About You:

Essential

• Year 12 High School Certificate or equivalent
• Current unencumbered NSW Driver’s Licence.
• A foundational understanding of IT systems, including hardware, software, and basic networking concepts. Ability to perform basic troubleshooting and resolve common technical issues.
• Strong verbal and written communication skills, with the ability to clearly explain technical concepts to non-technical staff and work collaboratively with team members.
• Demonstrated ability problem solve, identify root causes, and apply practical solutions.
• Commitment to providing excellent service to internal and external users by addressing their IT concerns promptly and professionally.
• Ability to manage time effectively, prioritise tasks, and maintain attention to detail when working on multiple tasks or under pressure.
• Capacity to work effectively as part of a team, contributing to shared goals and learning from experienced colleagues.
• Strong enthusiasm for acquiring new technical skills, staying updated with emerging technologies, and adapting to evolving IT practices.
• Awareness of the importance of data security, privacy, and following organisational processes related to IT&C practices.
• Capacity for overnight travel.

Desirable

• Previous exposure to IT support/helpdesk environment or customer service role
• Exposure to common IT systems, hardware, and software, through school work/projects, work experience or personal use
• Strong interest in pursuing a career in IT&C, with demonstrated willing to learn and adapt to new technologies

What’s in it for you:

• Earn while you learn with a leading Not-For-Profit Aged Care Provider
• Salary packaging (up to $18,900 net) to increase your take home pay 
• Access to Blue Light Card (Retail Discounts)
• NSW Additional Public Holiday (Christmas Picnic)
• Employee Assistance Program (EAP)
• Free Influenza Program
• Access to Scholarship Programs & Professional Development
• See our website for more information on the benefits McLean Care employees have access to Rewards & Benefits for our people | McLean Care

McLean Care is passionate about creating an inclusive workplace that promotes the right to feel safe, be valued and heard. Creating a culture that celebrates the diverse voices of our people which connects us closer to our residents, clients and the communities we serve, because we believe change starts with us.

To be eligible to apply for this position you must be eligible to work in Australia, be willing to undertake a criminal record check and NDIS Check in accordance with the requirements of the Aged Care Act 1997.