IT and Communications Services Manager
1 week ago
We are seeking an experienced IT professional to join our team as an IT&C Services Control Officer. In this role, you will be responsible for overseeing the daily operations of IT&C service delivery, ensuring efficient delivery of helpdesk support, managing IT&C assets, and scheduling workloads.
Key Responsibilities:
- Manage the IT&C service desk, ensuring timely and effective resolution of incidents and requests.
- Coordinate the distribution and maintenance of IT&C assets, including hardware and software.
- Develop and implement process improvements to enhance IT&C service delivery.
- Collaborate with the IT&C Manager to develop and implement IT&C strategies and plans.
- Provide technical support and guidance to staff members.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Current unencumbered NSW driver's license.
- Experience in IT service management frameworks, such as ITIL.
- Strong technical skills, including knowledge of networks, servers, and communication systems.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- A dynamic and supportive work environment.
About McLean Care:
McLean Care is a not-for-profit organization providing community, retirement, and aged care services. We are committed to delivering high-quality care and services to our residents and clients.
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