Customer Communication Management Developer

2 days ago

Auburn, Australia Link Group Full time

Customer Communication Management (CCM) Developer

About Us:

MUFG Pensions & Market Services mail house DigiCom is a leading provider of innovative document and content distribution solutions. We specialize in delivering accurate, timely, and economical communication across various channels, including Print, Email, Web, and SMS. Join our dynamic team and contribute to our mission of enhancing customer service and operational excellence.

Role Purpose:

As a CCM Developer at DigiCom, you will be responsible for analysing, designing, developing, and maintaining systems that drive document and content distribution. Your work will ensure our communication processes are accurate, timely, and cost-effective.

Key Accountabilities and Responsibilities:

Strategic Focus:

  • Contribute to strategic plans and reviews by providing information and recommendations.
  • Prepare and complete action plans, implementing them to meet production, productivity, quality, and customer-service standards.
  • Resolve problematic situations and determine system improvements.
  • Innovate and implement techniques to streamline and improve productivity.

Operational Management:

  • Write, test, and maintain code to ensure it meets business requirements.
  • Develop and maintain databases.
  • Identify and implement quality controls, training, and process improvements.
  • Collaborate with IT, Client Services, and Production teams to ensure timely and accurate delivery of proofs to clients for approval.
  • Achieve deadlines with financial considerations in mind and inform your manager if deadlines cannot be met.
  • Adhere to quality procedures, standards, and work instructions.

Governance & Risk:

  • Report all incidences of non-conformance to your manager immediately.
  • Ensure adherence to legal and regulatory requirements related to system maintenance and content distribution.
  • Support assurance programs that deliver effective risk management and compliance practices.

People Leadership:

  • Provide guidance and support to team members as needed.
  • Foster a collaborative and productive team environment.

Experience & Personal Attributes:

  • Experience with the Quadient Inspire Platform, specifically Inspire Designer, Automation (Scaler), and Inspire Content Manager.
  • Previous experience in CCM Development (Mail house).
  • Familiarity with email platforms such as Vision6 (HTML/CSS).
  • Knowledge of business and industry-specific terminology.
  • Expertise in business case analysis, quality assurance concepts, and procedures.
  • Strong understanding of database architecture, integration issues, third-party reporting, and data extraction tools.
  • Keeping up-to-date with technology to improve organizational efficiency through new IT solutions.
  • Experience with document composition tools for output to Print, Email, SMS, and Web (HTML5).
  • Background in email marketing and campaign management.
  • Understanding of the Software Development Life Cycle (SDLC).
  • Proficiency in structured programming methodology, data analysis, and design skills.
  • Excellent written and verbal communication skills, with the ability to communicate across all organizational levels.
  • Strong analytical and problem-solving skills.
  • Ability to respond to user/business requirements and meet deadlines.
  • Availability for after-hours support as required.
  • Broad knowledge of financial services, banking, and accounting applications.
  • Ability to work well under pressure and balance competing priorities to deliver timely outcomes.
  • Strong team focus and ability to work with minimal supervision.
  • Excellent organizational and documentation skills.

What’s it like to work here?

We’re proud to have created a culture and work environment that is supportive, values diversity, inclusion, flexibility, and blended working. We pride ourselves on being open and transparent and we genuinely value the health and wellbeing of our people.

Joining MUFG Pensions & Market Services means you'll join an employer who fosters pathways for continuous learning and skill development, providing you with the tools you need to focus on career growth and personal development. We provide a range of benefits including:

  • Salary sacrificing via Superannuation
  • Paid parental leave scheme
  • Employee discounts: health insurance
  • Hybrid working model
  • Volunteer leave

MUFG Pensions & Market Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

If you are a highly motivated and skilled CCM Developer looking to make a significant impact, we would love to hear from you

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