Customer Service

1 week ago


Auburn, Australia bp Balmain Coffee Company - Auburn Full time

About us


The Dunn Group is an Australian family-owned business, operating in NSW for over 30 years, with 8 busy convenience petroleum retail sites across Sydney metro, the Blue Mountains, and Wagga Wagga.

"Balmain Coffee Company" is an extension of our business along with our "Supply - Your Local Food Store" offer which is an amazing range of made in store products.


About the role


We are looking for people to join our teams who have a positive attitude, a hardworking spirit, and the willingness to learn.

You'll need a passion for coffee, food, and exceptional customer service

We are recruiting for our
bp Auburn store for the following shift days and times:

Sunday to Thursday night / 10.00pm - 6.00am
Our stores are open every day of the week 24/7 (including weekends and public holidays).

It is important that you can get to and from work safely, so you do need access to reliable transport.


What you will be doing

  • Delivering above customer expectation service for our valued customers
  • Delivering the highest quality of Barista made coffee and made on site café products
  • Ensuring our fresh food cabinets are always full of fresh quality products, baking throughout the shift
  • Complete sale transactions using the Point Of Sale.
  • Maintaining site standards including cleanliness, merchandising and promotional displays
  • Conduct activities in accordance with safety and operational procedures, on the forecourt and instore
  • Ongoing training as required to remain up to date on the latest learning

What we need from you

  • Retail / Console experience in a fastpaced environment
  • Barista experience a bonus
  • Exceptional customer service skills, with a customer centric mindset
  • The ability to multitask and work under pressure
  • Well presented, strong communication and time management skills
  • Ability to work as part of a positive and closeknit team as well as thrive independently
  • Expected to cover / swap shifts within the team and sites from time to time
  • Able to work on public holidays as required including Christmas and Easter (our busiest days of the year)

What's in it for you

  • 32 hours of paid training for all successful applicants
  • Opportunity to pick up extra shifts if looking for more hours
  • Excellent team culture where you work alongside friendly and supportive colleagues
  • Casual contract to commence with the opportunity to move to permanent parttime in 12 months
  • Career path opportunities with our group mountains and regional stores
  • The Dunn Group is an equal opportunity employer. We are dedicated to attracting, retaining, and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, and age._
  • Hourly rate for Customer Service/Console Operator role aged 20 years and over

Job Type:
Casual

Salary:
$ $40.42 per hour

Benefits:

  • Employee discount
  • Free drinks

Schedule:

  • Monday to Friday
  • Night shift
  • Weekend availability

Experience:

  • Cash handling: 2 years (required)
  • Barista: 1 year (required)
  • Customer service: 2 years (required)

Shift availability:

  • Overnight Shift (required)

Work Location:
In person

Expected Start Date: 29/05/2023
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