Sr Director, Engagement Management
4 months ago
About the Role
The Senior Director, Engagement Management, a key member of the delivery leadership team, leads an organization of Engagement Managers who focus on deploying the portfolio of Workday applications and is accountable for the success of the customers within their project portfolio. This individual collaborates with other teams in Services, Sales, and Partner organization to secure the best experience for our customers and promote understanding of the Launch methodology. Joining efforts with the Sales teams to win new business with new and existing customers is also a key responsibility.
This role reports to the Vice President of Professional Services (APJ).
Key objectives for the role are: team development, customer satisfaction and portfolio deployment health.
About You
Basic Qualifications
5+ years experience in software consulting services
10+ years of project management experience, with experience in running a growing deployment portfolio and preferable in cloud solutions
4+ years managing a team of resources
Other Qualifications
Experience as Executive Sponsor on project deployments
5+ years experience in one or more of the following: HCM, Payroll or Financial Software applications
Ability to present complex technology concepts to c-level executives in an understandable way
Excellent communication and presentation skills
Willingness to ‘roll up one’s sleeves’ and assist wherever needed
Promote a positive and inclusive working environment
Effectively collaborate across teams
Accurately estimate effort and resources required to complete projects
Experience with managing a consulting services P&L
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