**Senior Director, Engagement Management Leadership**

2 weeks ago


North Sydney Council, Australia Workday Australia Pty Ltd Full time

About the Role

The Senior Director, Engagement Management, is a key member of the delivery leadership team responsible for leading an organization of Engagement Managers who focus on deploying Workday applications.

This role entails collaborating with other teams in Services, Sales, and Partner organizations to secure the best experience for customers and promote understanding of the Launch methodology.

The Senior Director will work closely with Sales teams to win new business with new and existing customers.

This role reports to the Vice President of Professional Services (APJ).

Key Objectives

  • Team development
  • Customer satisfaction
  • Portfolio deployment health

About You

Basic Qualifications

  • 5+ years experience in software consulting services
  • 10+ years of project management experience
  • 4+ years managing a team of resources

Other Qualifications

  • Experience as Executive Sponsor on project deployments
  • 5+ years experience in one or more of the following: HCM, Payroll or Financial Software applications
  • Ability to present complex technology concepts to c-level executives
  • Excellent communication and presentation skills
  • Willingness to assist wherever needed
  • Promote a positive and inclusive working environment
  • Effectively collaborate across teams
  • Accurately estimate effort and resources required to complete projects
  • Experience with managing a consulting services P&L

Responsibilities

The Senior Director, Engagement Management, will be responsible for leading the organization of Engagement Managers, driving the deployment of Workday applications, and ensuring customer satisfaction.

This role requires collaboration with other teams to secure the best experience for customers and promote understanding of the Launch methodology.

The Senior Director will work closely with Sales teams to win new business with new and existing customers.

Requirements

  • 5+ years experience in software consulting services
  • 10+ years of project management experience
  • 4+ years managing a team of resources

Preferred Qualifications

  • Experience as Executive Sponsor on project deployments
  • 5+ years experience in one or more of the following: HCM, Payroll or Financial Software applications
  • Ability to present complex technology concepts to c-level executives
  • Excellent communication and presentation skills
  • Willingness to assist wherever needed
  • Promote a positive and inclusive working environment
  • Effectively collaborate across teams
  • Accurately estimate effort and resources required to complete projects
  • Experience with managing a consulting services P&L


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