Engagement Manager

2 months ago

North Sydney, Australia Workday Full time

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

As an Enagegement Manager/ Sr. Engagement Manager in our Australian practice, you will be the key player on a team that guides customers through the solution delivery and deployment lifecycle by partnering with Workday leadership, consultants, and resource management. You will be the Workday leader ultimately responsible for managing the Customer experience through deployments.

About the Role

The Enagegement Manager/Sr. Engagement Manager will be an expert with the Workday Deployment Methodology. They will lead/manage mid to large deployments and resolve complex issues in creative and effective ways. They will also support executive level expectations by providing internal suggestions to management, based on field experience, as to how to potentially enhance the Workday Deployment Methodology.- Project manage one or more Workday implementations concurrently- Participate in the sales cycle when requested to gather requirements, formulate delivery approach and develop a proposal/SOW- Provide guidance and mentoring to Professional Services resources working on your implementations- Ensure projects are properly planned and staffed- Manage and measure project performance using appropriate tools and techniques- Perform risk management to collaboratively minimize and manage project risks proactively with customers- Work with the client project manager to identify and resolve issues that could impact project scope and/or timeframes- Present at Executive Steering Committee meetings- Ensure the client takes advantage of Workday best practices- Be a liaison for Professional Services when interacting with Sales and other internal stakeholder groups- Identify opportunities to position other service offerings- Ensure the client can serve as a reference upon completing their implementation- Assist in the transition of the customer from Professional Services to Product Support- Ensure the project is delivered within the budget outlined in the SOW- Present client with change orders in the event they're asking Workday to perform tasks that are outside the scope of the SOW

About You

Basic Qualifications
- 4+ years of managing complex HCM and/or ERP implementations, with a strong focus on Financials/HCM or Payroll
- 3+ years deploying Workday, PeopleSoft ,Oracle, SAP, Ultimate Kronos or similar software
- Prior experience working for a professional services consulting firm or supporting HCM/ERP implementations within the customer
- Previous experience with project management tools (Microsoft Project, Smartsheet, etc.)
- Ability to travel up 25% - 50% percent of the time

Other Qualifications
- Previous experience managing full project lifecycle, including Project P&L ownership is a plus
- Strong ability to support HR transformation and organizational change management initiatives within the context of a technology deployment
- Previous SaaS sales experience is a plus.

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process

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